Join best selling author Marilyn Suttle, author of Who's Your Gladys?: How to turn even the most difficult customer into your biggest fan while she discusses key principles she has learned over the years helping countless organizations deliver great customer service. She will give practical advice on how to handle the most common customer service issues that face our industry today.

Which CRM is right for your business, and how can you maximize your CRM investment?

In this highly competitive world, where technological advancements evolve on a daily basis, it's important to understand customer needs and behaviour, both to strengthen existing customer relationships and to acquire new business. A comprehensive CRM can be your solution to engaging and keeping track of customers. 

Join us on April 26th as Gene Marks, keynote speaker, columnist, and small business expert, shares three simple factors to consider when choosing the right CRM. 

You'll learn:

• How you can increase sales, productivity, and profit with a CRM
• What to look for in a good CRM system
• How sales managers can monitor company performance and manage their teams more effectively
• The "three laws" for CRM success

Speaker: 

Gene Marks - Columnist, Author, and Owner of Marks Group PC

Register:

This AA-ISP hosted webinar is complimentary and open to all. Please click here to register - session will be conducted via Zoom.  Can't join live?  No problem, register anyway to receive the playback information!

During the scheduled presentation, if you are experiencing any trouble connecting or accessing the session, please Click here to contact Zoom Support or visit https://support.zoom.us and a technician will be available to assist you momentarily.

Feel free to contact us with any questions at memberservices@aa-isp.org or call 1-800-604-7085 ext 130.

Sponsored by:

Zoho - the operating system for your business.

We polled our members at the December Chapter meeting for top topics members wanted to hear discussed - smooth handoff from sales to customer care / support is a hot topic. But how to make it smooth? 

It's not just about adding a Customer Success team - if you come to our event you will hear from one company who moved away from having a Customer Success team. To have or not to have? How to give the new customer a smooth onboarding and great customer experience? 

We'll cover this topic in-depth, with these panelists: 

Steve Keilen, VP Sales and Customer Success, InsightSquared

Julie Hayes, Customer Success Manager, Drift

Matt Katz, Head of Customer Success, Localytics

Thanks to Dassault for hosting us and providing snacks and beverages. 

From the East or West via Mass Pike/I-90 (Toll Road):
From the Mass Pike (Route I-90), Take exit #15/WALTHAM (RT-30)/WESTON onto I-95 N toward WALTHAM/DEDHAM/N.H.-MAINE/POINTS NORTH/PORTSMOUTH NH (Toll applies)
Follow I-95/128 North for four miles to exit #27B/WYMAN ST./WINTER ST. toward #27B/TOTTEN POND RD/WINTER ST
Turn Left on WYMAN ST
Arrive at 175WYMAN ST, WALTHAM

From the South:
Go North on Route 128/I-95.
Take exit #27B/WYMAN ST./WINTER ST. toward #27B/TOTTEN POND RD/WINTER ST
Turn Left on WYMAN ST
Arrive at 175 WYMAN ST, WALTHAM

From the North:
DS BOSTON CAMPUS
175 / 185 WYMAN ST
ENTRANCE

ADDITIONAL
VISITOR PARKING
185 WYMAN
MAIN ENTRANCE

175 WYMAN
MAIN ENTRANCE

VISITOR PARKING

Go South on Route 128/I-95
Take exit #28/TRAPELO RD./BELMONT/LINCOLN onto TRAPELO RD toward BELMONT
Take First Right on SMITH ST
Continue straight on WYMAN ST
Arrive at 175WYMAN ST, WALTHAM, on the Left

PARKING

Keep right after entering main entrance at 175 Wyman Street. There is limited visitor parking next to the 175 building.
Additional visitor parking is located behind the 185 Wyman Street building. You are welcome to use either.

Hosted by "The Ken Blanchard Companies", featuring a special introduction by Dr. Ken Blanchard!

The AA-ISP San Diego Chapter Officers will present the results of AA-ISPs 2018 Survey - Top Challenges of the Inside Sales Industry.

Networking starts at 5:30, and Dr. Blanchard will kick the event off at 6 PM sharp.

Refreshments provided by our sponsors

TurningPoint Executive Search

• Ken Schmitt

PremiereHire - Executive Search and Staffing Solutions

• Leanne Abraham

ConnectAndSell - Cloud Sales Acceleration Platform

• Dan McClain

The Austin Chapter would like to invite you to our next meeting on April 26th,

Did you join the 2018 Leadership Summit in Chicago a few weeks ago? If not, you should definitely attend our meeting to learn about the key takeaways we want to share.

Date & Time: Thursday, April 26th from 6:00 pm - 7:30 pm

Location: Capital Factory - 701 Brazos Street (1st Floor), Wall-E Classroom, Austin, TX 78701

With Inside Sales and AI growing rapidly in our industry, it is important that we stay up-to-date on the latest trends. We will share our key takeaway topics from the Leadership Summit and help you keep your team on track for success in 2018.

If you are a Sales Professional or Sales Leader in the Austin area, we are looking forward to meeting you,

Best regards,

Gary

Video is a powerful tool to use in your sales outreach. However, few sales teams understand the why, what, when and how to incorporate video in your sales messaging and playbooks. 

Join us to learn these actionable takeaways: 

• Why video can drive results
• What makes compelling video messaging
• How does it differ and enhance email and phone outreach? 
• When are the best times to use video in the sales cycle?
• How to send quality video to prospects and customers at scale

Speaker:

Charles Moreton, Videolicious

Register:

This AA-ISP hosted webinar is complimentary and open to all. Please click here to register - session will be conducted via Zoom.  Can't join live?  No problem, register anyway to receive the playback information!

During the scheduled presentation, if you are experiencing any trouble connecting or accessing the session, please Click here to contact Zoom Support or visit https://support.zoom.us and a technician will be available to assist you momentarily.

Feel free to contact us with any questions at memberservices@aa-isp.org or call 1-800-604-7085 ext 130.

Artificial Intelligence and emerging technologies are helping to define new ways to analyze, understand, predict and execute every part of the traditional sales cycle. Coupled together with the power of human empathy, rapport and trust, AI is helping usher in new strategies and tactics in uncovering and converting opportunities, all while providing increased service levels to the most important part of the sale... the customer.

How can sellers express their personal brand (and not fall into the "persona" trap) while gaining the attention and loyalty of their busy prospects? Sales leaders need to help reps create continuity of company brand experience across channels while still supporting individual creativity and expression to attract and retain top-performing sales reps.

In this fun and energetic session, you'll learn: 

• WHY "Personality" is a competitive advantage that helps you close sales faster, attract/retain sales talent, and improve revenue
• WHAT Sales Leaders need to do to coach, support and encourage team members on how to develop and leverage their unique personalities
• HOW to leverage sales tools to express personality and get the attention of your busy buyer!

WHO should attend: 

Sellers who want a competitive advantage in their field and who sometimes struggle to get their buyer’s attention.

Sales Leaders who want to coach teams to higher performance in earned appointments, closed deals, and longer-term engagements – while attracting and retaining top talent.

Training Tuesday Host:

Richard Harris, The Harris Consulting Group

Presenters:

Dianna Gearin, The Irreverent Sales Girl
Shawn Karol Sandy, The Selling Agency

...from popular videocast, The SellOut Show

Register:

Please click here to register - session will be conducted via Zoom.  Can't join live?  No problem, register anyway to receive the playback information!

During the scheduled presentation, if you are experiencing any trouble connecting or accessing the session, please Click here to contact Zoom Support or visit https://support.zoom.us and a technician will be available to assist you momentarily. 

Feel free to contact us with any questions and to share your thoughts at memberservices@aa-isp.org or call 1-800-604-7085 ext 130.

You’ve got the OK to Build a Team, Now What? (May 8, 2018)

Congratulations, you’ve either got the greenlight for an Inside Sales team or you’re in the process of adding headcount. You’re in good company, according to the AA-ISP the majority of companies are growing their teams.

Join us as we talk about best practices in Hiring, Interviewing, and Engaging & Retaining the right people for your team. Speakers from Criteria Corp, Kareo, Astronics, and others will be joining us and real-life stories and strategies that actually work!

Agenda:

5:30 - 6pm - Arrival and Networking

6 - 6:15 - Housekeeping and Sponsor Spotlight

6:15 - 7:30 - Panel Discussion and Q&A

7:30 - 8pm - Wrap Up and Networking

More information about the American Legion, including directions, and information about local meter parking is available here, http://www.al291.com/

See you soon and bring a friend!

Building and Managing world-class inside sales in a single location or multi-location needs operational, management and leadership considerations. It gets more complex in Asia Pacific locations with multiple languages and cultural considerations across phases of maturity across varied levels of economic growth.

This session brings multiple leaders across multiple operational focus areas who have managed global and Asia Pacific operations to share their best-kept management and operational tips, best practices and guidance. 

Feel free to invite any of your colleagues.

AA-ISP Columbus is excited to welcome Brynne Tillman (joining us remotely through a video conference) from Vengreso to speak about a very important topic these days: Social Selling! In a world full of tips and tricks, Brynne breaks them down into simple to follow basics of implementing a social selling strategy. 

• Brand your sales reps as thought leaders and subject matter experts in a way that leads buyers to your solution
• How to get on your buyers' radar beyond voice mail
• Ways to identify all of the stakeholders inside a targeted account
• Tactics to social surround all of the stakeholders 
• Strategies to offer value and earn the right for your buyers to want to take your call

Come join us for some great content, great networking, and a great speaker!

Brynne has an array of experience in this area and is very active on LinkedIn! She has authored several publications and wrote The LinkedIn Sales Playbook: A Tactical Guide to Social Selling. She is an industry thought leader and serves as the Chief Learning Officer for Vengreso, the only full spectrum service provider of digital sales transformation, enabling marketing and sales alignment

https://www.linkedin.com/in/brynnetillman/

Join Seattle's AA-ISP chapter for our first ever TABOO Sales Forum where YOU will get to ask our panelists those burning questions you've had since you first started closing deals... including these GREATEST HITS:

• Am I getting paid enough?
• How do I ask for more money?
• How do I tell my boss that I want his/her job?
• My coworker has been cheating the system -- what can I do about it?

Bottom line -- no questions are off-limits!

Our All-Star Panelists:

• Matt Heinz - President, Heinz Marketing - Matt is one of the biggest names in the sales and marketing consulting space. He's worked with thousands of organizations and he's seen it all... the good, the bad, and the ugly.
• Rich Simon - Head of People, Outreach.io - Rich brings an incredible background in HR and Recruiting. Before leading the People team at Outreach, he spent almost 15 years leading the Talent Acquisition team at Amazon. If anyone knows the ins and outs of navigating a successful career, it's Rich.
• Maureen Ezekwugo - EVP of Sales, RealSelf - Maureen has spent over 15 years in sales leader and has first-hand experience climbing the ranks of numerous sales organizations, as well as helping reps below her do the same.
• Matt Rogers - Director of Sales and Executive Strategy, Microsoft - Matt is Director of the global Azure Specialist Sales team at Microsoft. He is responsible for the success of Microsoft's Corporate customers adopting the Azure cloud platform. Matt leads a specialist team in 8 sales centers around the world working closely with Microsoft's partner network.

Special thanks to ZipWhip for sponsoring the venue and drinks and Zoho for sponsoring food! 

Whether you are a new or existing member, please join us for our Member Orientation Session! Learn how to maximize the full benefit of your AA-ISP membership in this fast-paced, interactive, 30-minute session. If you have something particular you would like us to review for our next session, please contact memberservices@aa-isp.org or call 1-800-604-7085 ext 130. We would love to hear your thoughts and suggestions!

NO PREREGISTRATION REQUIRED: click here to ADD TO MY CALENDAR!

Simply follow the link: https://zoom.us/j/3452291189 (or go to https://zoom.us/join and enter meeting ID: 345 229 1189) to log in.

During the scheduled presentation, if you are experiencing any trouble connecting or accessing the session, please Click here to contact Zoom Support or visit https://support.zoom.us and a technician will be available to assist you momentarily.

Unable to attend live? Check out our Knowledge Center for a replay of last month's session.

I am delighted to announce the next AA-ISP London Chapter Event.

The event will be sponsored and hosted by Televerde. 

• Scotland House, 58 Victoria Embankment, London EC4Y 0DS

Starting at 6 PM - Finishing at 9 PM.

The speaker presentations are completely relevant to our inside sales industry right now.

Appreciation for all our speakers making themselves available for this event.

Frank Hattann ( Microsoft, Inside Sales Director ) ex LinkedIn and ex PayPal, outlines his thoughts and vast experience on .......

"How top Build A Successful Inside Sales Organisation"

Alexander Low ( Director of Digital LeadershipAssociates, Social Selling and Account Based Intelligence) discusses the significance of a subject that redefines selling as we knew it .....

"Inside Sales Executing A Social Selling Strategy"

Morgan Jones (General Manager, Vice President Televerde Europe) - explains the importance of re-humanising the sales process ......

"Re-Humanising the Sales Process - The Televerde Story" 

the #1 answer was "Trends Redefining Sales" - so we are working on polishing this up and will share more details shortly. 

We are thrilled to have Harvard Senior Lecturer Mark Roberge speak - and other special guests will be there too. Stay tuned - and save the date!

Get your sales team to master time, and they can master sales. But making the most of their precious selling time is impossible if you and they don't know the time cost and information impact of the core Inside Sales activities that compete for their time: phone, email, social outreach, and online research.

In this session, Inside Sales managers will get a timely breakdown of: 

• Whose time matters most: the sales reps' or their prospects’?
• Time illusions, and how they trick your reps into spinning their wheels when they could be making deals
• How to get your team to organize and sequence their selling day to break free of their time traps and make the most of their most powerful asset — selling time

Speaker:

Chris Beall, ConnectAndSell

Register:

This AA-ISP hosted webinar is complimentary and open to all. Please click here to register - session will be conducted via Zoom.  Can't join live?  No problem, register anyway to receive the playback information!

During the scheduled presentation, if you are experiencing any trouble connecting or accessing the session, please Click here to contact Zoom Support or visit https://support.zoom.us and a technician will be available to assist you momentarily.

Feel free to contact us with any questions at memberservices@aa-isp.org or call 1-800-604-7085 ext 130.

All roles in the Inside Sales profession are invited to join us for the 3rd annual UNITE Conference taking place on June 19th & 20th in Atlanta, Georgia! UNITE 2018 will feature pre-event workshops, dynamic main stage presentations from today's leading sales experts, hands-on breakouts, and demo time to learn about the latest emerging technologies. Join us!

AAISP Members Only:

Unique untouched topic around Joint Tele Solution Selling with Channel Partners DIY Campaign Kit. 

Registration Close: 25th June 2018.

Agenda:

3:00 - 3:45 pm = Presentation

3.45 - 4.00 pm = Q&A

4:00 - 4.30 pm = Networking at Pantry

Speaker and details to follow

The new era of Digital Selling is upon us. Every sales role, whether inside or in the field, is connected and engaging customers and prospects virtually through email, video, text, web and a variety of social networks. Digital Sales World will help all sales professionals and leaders stay on top of the latest trends, technologies, tips and strategies to boost their performance and revenue.

Artifical Intelligence and emerging technologies are helping to define new ways to analyze, understand, predict and execute every part of the traditional sales cycle. Coupled together with human emphathy, rapport and trust, AI is helping usher in new strategues and tactics in uncovering and converting opportunities, all while providing increased service levels to the most important part of the sale... the customer. 

Don't get left behind. Adopt AI Now! 

In this session, we will be inviting key leaders from across the world to share the tips on Sales AI. 

 3:00 pm - 4:00 pm = Presentation

4:00 pm - 4:20 pm = Q&A

4:20 pm - 5:00 pm = Networking in Pantry Area

Placeholder for the 2018 Retreat.

The new era of Digital Selling is upon us. Every sales role, whether inside or in the field, is connected and engaging customers and prospects virtually through email, video, text, web and a variety of social networks. Digital Sales World will help all sales professionals and leaders stay on top of the latest trends, technologies, tips and strategies to boost their performance and revenue.

Speaker and details to follow ..