The objectives of Course 1 are to familiarize you with the CSDR® program and learning methods, identify many of the unique attributes associated with an Inside Sales Professional, and introduce the AA-ISP Code of Ethics. As the profession of Inside Sales continues to grow and take on increased significance, the AA-ISP feels it is important to establish and maintain a Code of Ethics to ensure that professional standards for Inside Sales are adopted and maintained.
In this course, students review a variety of tactics which are critical to an Inside Sales Professional's (ISP's) research and preparation for prospecting, including how to:
In this course, students review the components of a successful first call to a prospect, commonly referred to as the Prospecting Call, cold call, or warm call. This course will include the following:
The Final Examination overview will help the CSDR™ candidate effectively prepare for the final examination. The final exam grading outline is examined along with a recorded example of an effective "live" role play.