The AA-ISP and its Accreditation Board establish and maintain a set of requirements, standards, skills, competencies, and final exam testing components that must be met for CSDR® Certification eligibility. The final exam itself is administered via a proctored, 3rd party testing organization, which assesses if an individual is capable of performing the tasks required to be successful as a Sales Development Representative (SDR).
The rigorous CSDR® certification process sets a high bar that students can be measured by, educators can teach to, and hiring companies find value in.
As part of the final exam, students must demonstrate the critical skills and competencies required to be an effective Sales Development Rep. Some of these areas include how to properly conduct:
Testing has been created and proctored to establish:
Prior to sitting for the assessment, each student is provided preparatory information via email including:
Candidates who do not pass the final exam may schedule a second exam after a 2-week "waiting period." This allows time to review the coursework and focus on the areas which were identified as needing attention from the original exam scorecard.
To maintain a high bar for industry standards around SDR skills and competencies, the AA-ISP requires certain education and/or experience before applying for SDR Assessment and Certification.
Students must have completed and be able to show ONE of the following: