Marchex enables businesses to decode what happens in business conversations. Marchex has revolutionized our conversation classification technology to deliver mission-critical conversation data for an organization’s sales, customer engagement and marketing teams to take decisive action when it matters.
Your company drives revenue from phone calls, but do you know how much revenue it loses when a call isn’t answered or doesn’t result in a sale? With issues involving employee retention and hiring quality-individuals, how are you ensuring your organization is giving valuable leads the attention they deserve?
Having your team listening to every call is impossible and similar to finding needles in a haystack. Having your team listen to even a small subset is cost prohibitive and resource intensive.
With Marchex, you can know real-time outcomes of every call and bring-to-light key indicators of value without porting numbers, changing providers, adding new call tracking numbers or manually listening to call recordings. Marchex is able to provide the representative at the time of the call, the marketing source, and landing page or product the prospect was looking at prior to the call.
Your organization can provide a better caller experience by expanding call performance and outcomes at the company, franchise location or agent level. Uncover the areas of opportunity that will help your organization achieve the next level of growth.