AA-ISP member since 2010
InsideSales.com is back. Not only do they compete toe to toe on cadence functionality with Outreach and Salesloft but they have built in AI tools that actually work to help sales people make more money.
The ability to do account-based sales with their Playbooks product and high-velocity sales with their PowerDialer product is spot on.
Posted by Justin Edwards on Mar 5th, 2018.
Very valuable information
Posted by Tricia McLaughlin on Feb 10th, 2017.
I have a full library of sales books, audio, video, etc and by far the best is from Mike Brooks!
Posted by Ron Lowe on Feb 10th, 2017.
I have been working with this Inside Sales for many years and they are wonderful. I would highly recommend.
Posted by Jeremy on Apr 18th, 2016.
We have been an Insidesales customer for over 4 years, and their customer service professionals are consistently knowledgeable, patient, and efficient at helping us resolve our problems. We highly recommend Insidesales because their support staff has helped make us so much more effective with the software.
Posted by Mitch Bloom on Apr 13th, 2016.
I've used InsideSales.com's technology as an SDR and as a social selling trainer, and I have nothing but good things to say about this product, company, and its leadership. It's very rare that you can find a company with cohesive products that align with sales teams goals to move deals forward faster InsideSales.com is one of those rare ones. If you have an inside sales team, try it out, and you won't regret it.
Posted by Gabe Villamizar on Apr 11th, 2016.
Excellent service !
Posted by Sanda on Apr 1st, 2016.
We have been using the Power dialer seek lists from Inside Sales for over 2 years, which includes local presence. The solution has given us the ability to increase our connect rate by 15% and present the highest value leads to our team at the right time. We find the tool invaluable and our SDRs cannot do their job without it.
Posted by Wanda Pansky on Mar 28th, 2016.
We have used InsideSales.com for over two years now. It has allowed us to automate our qualifying process for our appointment-setting team. We use "Seek Lists" to target trial subscribers that are more engaged with our product and within the industries where we win. The "Local Presence" feature increased our pick-up rates dramatically. And their support is just outstanding. I virtually always get a human on the phone to work with me when I need a hand.
Posted by Jason Good on Mar 25th, 2016.
Posted by Shelley Woods on Mar 25th, 2016.
InsideSales.com does an excellent job when it comes to customer service. I've worked with many of their inside customer service individuals and find them all very knowledgeable and willing work hard to help me. Kristi Peterson is among the best I have ever worked with in my career. She's proactive, very knowledgeable and goes the extra mile every time. Much Appreciated.
Posted by Franklin Priest on Mar 24th, 2016.
My Customer Success Manager continuously goes above and beyond his line of duty to make sure that our organization is running efficiently. Additionally, the outreach is appreciated when there are new product updates and information concerning the products under management in our organization.
Posted by Justin on Mar 24th, 2016.
InsideSales.com does a great job at helping sales teams be more efficient. Their Customer Success team members do an excellent job at helping their customers see success with the product!
Posted by Drew Troutner on Mar 24th, 2016.
We have had numerous representatives with InsideSales.com over the years. Jim Harvey has been our rep for the last couple of years, and he has been outstanding! Jim has been the most responsive (in terms of timeliness and thoroughness), the most professional, the most genial and understanding, and the most helpful. He is a real pleasure to work with. He ensures all questions are answered quickly and accurately. He makes suggestions and offers of help. He is truly an asset!
Posted by Charles Allison on Mar 22nd, 2016.
I have really enjoyed working with InsideSales. Like all technologies, they have their issues, and are luckily very eager to fix them. Overall, they have vastly increased our dialing capacity and helped us to consistently hit sales goals. They are always willing to set up additional training and support continued development for my team. I also very much appreciate the new features they roll out and updates the provide frequently.
Posted by Katelyn Sorensen on Mar 22nd, 2016.
We have been a customer of Inside Sales for several years and have always received prompt service when we need answers related to the platform and its capabilities. Inside Sales' platform is very robust and comprehensive.
Posted by Scott Smith on Mar 22nd, 2016.
Great product and an even greater Team!
Posted on Mar 22nd, 2016.
Inside sales has been instrumental in the growth of our company. The CRM is easy to use which allows us to easily train our staff. If we have questions we contact our dedicated rep who jumps in and helps us solve any issues we might have.
I've been an InsideSales.com customer for over 10 years at two different companies. At both companies, implementing InsideSales.com resulted in a significant increase in telesales productivity using the PowerDialer. We've recently rolled out the PowerStandings application which creates a more competitive 'work space' for those in a virtual call center environment and I'm very excited to see how that engages our work-from-home team members during their daily dialing sessions.
Customer Support is always friendly, prompt and 110% focused on client satisfaction with follow up voice messages and emails ensuring whatever issue was reported is completely resolved.
The Vision and NeuroAnalytics features gives unbelievable clarity into reporting pinpointing best times of day, days of the week, top performers and more to the nth degree. The details is pretty impressive.
InsideSales's technology has evolved over the years to be more than just a dialing app. I'd choose them as my sales partner again if the opportunity presents itself in the future.
InsideSales.com is super intuitive to use, and helps our SDRs dial much more effectively. We don't have any real complaints!
I love working with Insidesales.com...it makes my job much easier, organized & efficient. When support is needed for technical issues, which is rare, support is always professional & prompt. I highly recommend Insidesales.com to anyone one looking for a great data management company!! Great job Insidesales.com team...Keep it up!! Thank you!!
We have had an amazing experience with InsideSales. Our account manager, Adam Henrie, has been extremely helpful whenever we have had a hard time figuring anything out. We look forward to sticking with InsideSales as long as we can.
They really try to respond to support tickets as quickly as possible.
Posted on Mar 21st, 2016.
My department has used Insidesales for over 3 years. Before we were using spreadsheets but with Insidesales it allows us to make more calls and be more productive. We are also able to be more organized with they system. The support team at Insidesales is very efficient. They always have a solution and they are able to walk your through any problems step by step.
My rep and the company itself has gone far and beyond their call of duty for us. Returning our calls asap and making sure whatever situation we have at the moment they will take care of it withing minutes. Great company, great service, great employees.
Overall very happy with our experience with InsideSales. Their technology is a core part of our SDR team, help us stay productive & efficient in our daily activities. Solid focus on customer success!
Working with InsideSales has been great. Their support has always been helpful and timely in helping to answer our questions and to adjust settings to how we wanted the system to treat a new web lead or inbound call in various situations. For a robust, feature loaded dialer system, I would defiantly recommend InsideSales!
"IS" is all you need. This is the proactive tool for intelligent calling. We are actively engaging more opportunities with less headache, in other words the Power Dialer pushes us to make the next right call sooner.
***Kudos, Appreciation, and Best Wishes
Has InsideSales.com been bug free for the last 2 years we've been using it? Of course not (you show me a software that is and I'll show you a software that's no longer relevant) but every step of the way the IS support and implementation team has been there to help us get everything flowing as smoothly as possible. They have a solid product, and have dedicated employees to back it up. Definitely worth your time to check them out.
working with this company has completely change how well we work as a company. They have always made what ever we needed happen Great company happy to have them always on my side.
I'm very pleased with the products and services that Insidesales.com delivers.
InsideSales.com provides a solid dialing tool that is user friendly, along with a support staff that is a pleasure to work with. Every software tool has bugs in it that need to be fixed. That is a part of software itself. What sets InsideSales apart though, is that they have an amazing support staff that works hard to correct any issues that you do have or any bugs that are found in a timely matter, so that business is not affected long term. We used a different dialer tool before InsideSales, and the tool went down a lot, which affected business. Since being with InsideSales, we have not experienced any significant down time, which is crucial to a business. Overall we are very happy with the tool and how it has integrated so seamlessly with the way our organization functions.
I loved working with InsideSales.com. Not because we never experienced an issue from time to time, but rather because I always had an assigned person who always took my call, was familiar with our needs, and handling any issues quickly!! I wish every company we dealt with gave me this level of personalized support.
InsideSales has been tremendous help on enabling our team to achieve great success. The tool has enabled our end users to be more productive when prospecting and following up on leads.
Both the InsideSales.com product and support team are first rate. Support staff response is usually instantaneous, and most of the staff there know the product inside and out. Their products have been immensely helpful to our organization and we value the relationship we have built with them.
The InsideSales.com team has been great to work with. They are always responsive to questions during implementation, as well as post implementation. The team that supported our company to get this product off the ground went beyond expectations to complete setup in a timely manner. More importantly any issues that did arise, they were able to offer solutions on the fly. I recommend this company for anybody looking to streamline their phone calls.
We have been using InsideSales for a few months and from the point where they came out to train, to the support when something arises; we have not been disappointed. Their system has helped out our Scheduling Department greatly. The reporting and logging of all activity is amazing.
InsideSales is always there for me with fast and dependable service when I need them. They also provide excellent training opportunities for me and my staff.
I have been happy to work with inside sales and learn best practices applied to software. Keep up the great work
Our reps used to dread cold calling before we got InsideSales.com. Half of their time was spent creating lists and manually dialing numbers off of a stale spreadsheet. With InsideSales.com, we were able to forget about that. Being able to dial straight out of Salesforce, from lists that are generated to provide us with the best leads to call at the best times, makes Cold Calling far less painful. The reps like the ease of use, and their managers like the built in reporting, making it easy to challenge the reps using a competitive environment to boost morale as well as performance.
I implemented Insidesales.com for my team this year and have seen a dramatic increase in productivity from prospecting to lead qualification all the way through to closing deals. The team at Insidesales.com was great to work with throughout the entire process. I highly recommend them
valuable info, thanks
Posted on Mar 2nd, 2016.
I worked with them over four months and still do not have the product set up. Their employees are overworked and do not have a clue when the company makes large changes - like updating the entire platform. I would not suggest this product due to the lack of customer support and internal lack of communication.
Posted by Sarah on Nov 2nd, 2015.
Truly the best implementation process I've worked with, while having a great solutions to telemarketing and sales calls.
Posted on Apr 29th, 2015.
Immediate and obvious spike in our sales rep's number of calls and connect rates - nearly 100% increase in both! Implementation was quick and thorough. The anecdotal positive feedback from our reps is non-stop. Looking forward to years of good service and positive results.
We rely on InsideSales for all of our offices and never have our dialer metrics been this efficient. The Powerdialer technology provides so many advantages in comparison to previous dialers we have used in the past. The reporting is very intuitive and provides us with full transparency on how our leads performing and the data to make necessary changes.
Posted on Apr 2nd, 2015.
What an incredible sales and on-boarding experience. The handoff between the sales and implementation team was clean.
The implementation team was very organized and set expectations and a aggressive time line for rollout, per our request.
To top it off, the people at Insidesales are great.
If you are not a "techie", it takes a lot of time to learn how to use the info in the system.I suppose this system works best with 50 sales people in a big room, but all I need is to be able to call potential/actual customers, and use the back button to return to a previous call if needed.
Suzie provided an exceptional support during the latest upgrades we performed for our Click -to-Call. She was very helpful, knowledgeable and reachable for questions literally 24/7. Some of my e-mails were answered a few minutes after I sent them despite the time being outside of the business hours!
InsideSales.com has been instrumental in my teams success. We use it exclusively for outbound dialing, leveraging both Click to Call, and Power Dialer. We also have great success with local presence dialing, and are about to implement gamification through the dashboards, and leaderboards.
We've used the InsideSales.com platform for over 2 years. It has drastically increased our calls per day, decreased call log time, and enabled us to trust and depend on Salesforce reporting. I highly recommend the IS platform to anyone in a contact center looking to achieve similar results.
Spencer Walker is great rep that routinely goes above and beyond.
Skyler Williams has been a very attentive account manager. He always responds to our issues and does his best to resolve them. He is a stickler for details but is as unconstraining as possible.
If you have the budget and time to layer in and manage a bunch of sales productivity tools for your team, good for you, but if either for economic or for focus reasons, you're going to get just one, make it InsideSales.com. I've used it to scale two sales organizations in completely different industries with very different sales/buying cycles to great effect.
The Inside Sales team has been VERY helpful with all of our questions and training. They are always a pleasure to work with!
Currently using their CRM and Powerdialer. The basic functions are okay, but the system is not very robust. The reporting engine needs a complete overhaul. Any report outside of something very basic, requires that the data be exported and manipulated in excel. User management is a challenge. Adding or removing users from routing rules or ACD's should be done at the user profile level instead of having to go into each individual ACD or routing rule to update. Their Tier 1 support team leaves a lot to be desired. Sometimes I feel as though we know more about the system than they do since we consistently stump them.
We use InsideSales.com throughout our sales and marketing teams. We have been able to maintain very high call volumes in our marketing team (100-150 per rep), but also gain visibility into our sales teams' activities. Without the InsideSales.com integration, several customers would fall through the cracks because we would not be able to track their progress and call history if we were relying entirely on the sales team to enter data back into Salesforce.
Great sales process and product. Implementation team has been spot on so far
Drew Toutner, of InsideSales.com was the most amazing professional I've ever worked with (pertaining to online software platforms). He's a great communicator, teacher, and his customer service skills are exceptional. What's more, is his knowledge base of his product. I've already recommended his product and his service to colleagues
InsideSales.com has been utilized by our inside sales group for a few months now and we're noticing that tracking calls, overall activity, and the ratio of successful calls has been a breeze. We are able to very easily pull data out of our CRM (SFDC) and track how well our reps and department as a whole are performing, as well as assure that we set attainable goals for our reps.
Once I got the hang of it, I found this site very easy to navigate. A real time-saver.
Taylor & Skyler and the help desk were very helpful in the on boarding of our company to Inside Sales.
The team at InsideSales provided a strong startup to our powerdialer implementation. We are excited to get up and running with the product and see the benefits in our results.
Insidesales.com has a product that is not only beneficial but necessary to be competitive in the fast paced industry of sales.
I have been working with InsideSales.com for over a year. There CTI product is by far the best I have had and our company tried 3 others before this one. I also really like their onboarding team and the way they handled any obstacle that came up once we were a customer.
I have been nothing but impressed so far. Insidesales.com has a great product and an amazing support team to go along with it. They are more than wiling to help out when we need it and go above and beyond. We will use them for years to come!
There is never an issue that is not resolved above and beyond the norm. Calls are returned, problems fixed, and my Rep always goes to bat for us. I could not ask for a better company to work with, and I have tried many.
When I am working full time, I make anywhere from 750-1,000 calls a week. To put it simply, contacting this many people within those time constraints would be impossible without Inside Sales. Moments after a user signs up for a trial of our product, their name appears in my Inside Sales calling queue allowing me to give immediate assistance and answer initial questions for those who are unfamiliar with our product. Inside Sales also prioritizes follow up calls in an organized way to ensure effective use of my time.
I love insidesales.com for my business development reps. It gives me call metrics like talk time and also insights into who they've been calling with their "correct contact" feature. I also love that I'm able to implement gamification for my reps. It definitely helps drive productivity!
InsideSales.com has helped accelerate the growth of our business. They provide great tools for us to use and are very helpful throughout the implementation and servicing process.
Thanks for always taking care of our questions, no matter how mundane or important they are. Your cheerful personality shines through the phone and emails each time. Have a lovely day!
Amazing technology. Legitimate ROI.
InsideSales has a great team and is very helpful with all of our questions. We love the system and the service they provide.
I've been using Insidesales.com as my lead management provider for 7+ years. They are very helpful, tech reps are knowledgeable on anything you can think of and if they don't know the answer, they escalate it to someone who can. I've used numerous, competitive, companies over my course of my career in call centers and nothing comes close to their technology, reporting and support. Highly recommend to anyone whom asks for a LMP/Dialer.
Our sales team has been using InsideSales.com for about a year and a half now. Their dialer keeps our sales team on the phone and engaged with our hottest leads. For marketing I use their email automation system to send targeted messaging to prospective clients to help my sales team close more deals. The user interface is very user friendly so new sales reps can be trained quickly.
Greatest APP & service ever- both effective & efficient technology to help my team achieve their goals! No other APP or service came close to what Inside Sales provides for the price point.
InsideSales.com does a great job at helping to increase contact ability of our leads so that we are spending our valuable time talking to our best leads at the best times. Although there can be issues with the functionality of the software, there are very good at supporting us to a resolution.
I have been satisfied with the support and products from InsideSales.com
Adam has been awesome in every way possible. He has made a big difference and has been a huge help when he can be. My rating for him as an individual is 5 stars. He has helped me solve every problem or understand things to prevent future problems.
As far as the insidesales system my rating would only be a 3 star. There are consistant problems. Right now it is the Talk time and there have been a few other issues depending on the day. Adam cant fix certain known issues that are being worked on. Andrew, Rich and I have no frustration with Adam, but the system has failed us multiple times. Growing tired of certain things (especially Talk Time in our dashboard) that we are still paying for not working the way they should.
eLearning Brothers Sales Manager
Overall the system has worked well. Inside Sales.com has a lot of people willing to help. Overall pay to have someone come out to implement as it would make it a lot easier.
im pretty neutral so far. the user interface is simple, and its pretty easy to navigate.
my issues are with the finicky problems we experieence on any given day. such as the "disconnect" button in the outbound agent, or the click to dial, not working requiring us to hang up the hard phone after each dial. this also effects out click to leave voicemail capabilities.
ease of use is great- and its VERY customizable.
easy to work with, very responsive, clear communicator
After attending Inside Sales Accelerate, we have met with their team and getting more integrated into their selling solutions. Our team has been looking for something that can facilitate the necessary changes to help propel us forward and we have found that with Inside Sales.
Quick and easy to use, but have had a few hiccups with new account implementations.
Our accout Rep Brandon Buckner has been very instramental in getting us the best products that fit our needs and to asssit with our outbound calling team. We are pleased with the service we have recieved so far and look forward to utilizing then to thier full porential. The IT team is responsive and communicate well to any issues that arrise.
This program is very easy to use and it really makes it easy to use SalesForce and to get in a lot of dials.
Easy to use and incorporate into our daily activities. A perfect fit.
I use InsideSales Power Dialer to stay on top of my over sized personal database. I implement the: one click, pre-recorded voice mail and custom email templates. It helps keep me organized. I wish there was dialogue between InsideSales and SF, it seems that it's more of a monologue, but all in all, I love the platform. I can't imagine having to task everything again.
The InsideSales.com platform is by far the best software we have used to leverage our sales efforts as a start up company. It is very easy to learn, fun to use for sales staff and gets results. Also, our implementation consultant at InsideSales.com is such a pleasure to work with. She is very responsive, knowledgeable and always has the answers when we have questions.
Spencer Styles on behalf of InsideSales.com was very thorough and knowledgeable in his implementation of the platform. This allowed us to start utilizing this powerful tool effectively, much sooner than anticipated.
My life has been so much easier ever since we've implemented InsideSales. I'm able to be more productive and have seen bookings increase dramatically.
I really liked click-to-call. It made it possible for me to make calls and log notes much faster than before. That was, until the software update. Now click-to-call is causing me all kinds of problems. It's bringing in call log info for other accounts, not dialing when I click, I can't set future task because the sidebar is not fully visible. It has made my last 2 days much more difficult. I marked this score as a 4 becasue I'm sure this is an issue tht will be fixed. If I didn't think that was the case I would move the rating to a 2 because I'm basically not going to use it again until/unless it's fixed
Jake is always very friendly and helpful. Thanks!
Tony was very friendly and helpful. Thanks!
Tool is easy to use and effective. Their staff are very friendly and really care that you succeed in getting results.
I've used several calling systems that integrate with Salesforce.com and InsideSales.com is the first one that actually works properly, works the way I work, and does exactly what I need in the way I need it to. Behind the scenes, things are excellent, no call drops, no audio issues, no phone tree prompt problems, all were issues with providers in the same space. InsideSales.com's Click-to-call service is reliable and simply works.
InsideSales.com is a true partner when it comes to their product. The product works as advertised and if there is an issue, their experts are on hand to walk us through any challenges. Once the software is installed, productivity goes through the roof starting day 1.
Tony is personable and energetic... he has been really helpful while me and my colleague have started our initial implementation with inside sales
The dialer is clunky but the power dialer is also a game changer...
I have been using Inside Sales Click to Call solution for a few months and have great results both connecting with my partners but more importantly gaining quicker access to net new accounts by having that local phone #.
They have been great and I have enjoyed using their software. They have be available for training whenever we need help.
Great service to work with
InsideSales.com has made our outbound calling easy! Very convenient for working from home and making calls when traveling for work. Love that is directly ties call result back to contact record in salesforce
Good tool for speed dialing. Has some glitches logging calls to the correct contact if you click out of contact while on call.
We have been using InsideSales.com PowerDialer for 21 months and seen significant uplift in our ability to drive revenue growth. We have been able to further penetrate territories as we have significantly grown our sales teams in the past 24 months. The combination of additional sales people and the use of ISDC for sales acceleration has allowed us to meet our growth targets.
Always available! Always answer all my questions and if there is a problem they solve it right away! The Best!
So far, there hasn't been any support, nor have we heard anything from the person who was rolling us out. We had a pretty bad launch, and nothing has come from the things that we were told would be coming to us. These things include the seek list, and being able to load lists to call off of. In fact, we haven't heard anything since we launched the program. I am still wondering if we are planning to use this going forward. As it stands, the Salesforce integration has been poor as well, when using the dialing function, it has not recorded several of my calls, relying strictly on my memory for a proof of call/contact. Any improvement here would be welcomed, as it seems to be a great program and I would welcome it to my workflow.
ISDC is a phenomenal resource, great job!
InsideSales.com has been a nice addition to our SF accounts. This product has some serious potential for companies who make 100+ calls per rep per day.
We enjoy the auto logging function but will never hit the calling milestones.
If you are in the business of calling. You can't go wrong with this!
Insidesales does not deliver on what they promise. There product does not deliver clear quality as they promise, and half the time I feel the product isn't working correctly.
Working in the Membership retention department at BYU Braodcasting, we use inside sales for all of our calling. It really helps us a lot and since using it we have had more success and have been more effective in accomplishing our goals. We have seen significant increase in what comes in to BYU Broadcasting and we would like to think that InsideSales has been one of the factors for this change.
I like it. It is useful, quick, and easy to learn. There are occasionally malfunctions.
It's better than our last system, but there have still been a lot of glitches and problems that should have been solved by now. In my opinion, for how much we've paid for the services then they should be provided without so many hiccups.
InsideSales is pretty efficient and effective, a vast improvement over our last system that we used (DialVision). It could be a little prettier, and there are occasional, small errors, but nothing too bad or very important.
Insidesales continues to artificially boost their reputation by shamelessly spamming not just their clients but all the their clients employees asking them to give them a good review. Today I received an email from Jordan Lohser saying they are having a competition to see how many reviews they can get. Here is your review. Do not spam me on my business email when I have work to do. Hope is.com does not get the â€œSaaS Provider of the Yearâ€ award. Thank you very much.
I feel that inside sales is a good company. There have been some slight technical issues I have experienced, but the maintenance has been done to improve the system, which made my job easier as an employee. Although it's not a perfect system, they do what they can to improve our experience as employees.
Inside sales.com truly has an amazing hiring strategy! Everyone that I have dealt with from implementation to account management makes it their duty to consistently deliver as promised, they all go above and beyond their call of duty! Thank you to all of inside sales team members that have helped Veritext get up and running!!!! They all deserve a great big raiseðŸ˜„
I have been working with insidesales.com for the last couple weeks and they have done a great job.
We have recently purchased InsideSales for 3 groups within our organization. We have implemented 2 of them. The implementation team we have been working with has been very good, with good communication skills and high quality of knowledge to help us build our growth. InsideSales will be a huge benefit to our company to help guide our groups on who and when to call.
Insidesales has a great team that totally helps you walk through your implementation period.
We have seen a 50% increase in our call volumes.
It will be good in the long run, some unexpected glitches have set us back, but the support team has been very responsive.
IS has allowed us to automate our reps daily activities and stripped everything down to what does the data say. The net result is increased levels of efficiency and response. Affected systems extends to our telephony systems as they have been replaced by the ultimately easy to configure call paths.
Not satisfied at all.
As someone who is relatively inexperienced in operating a CRM or lead management software of any type, its a pleasure to contact a support staff that is sympathetic as well as helpful. My relationship with my account manager is closer to that of a colleague than that of a customer/client.
InsideSales.com did a fantastic job of getting setup and trained on how to use their product. We have been using now for 6 months, and have increased our response time from an average of 2 days to less than 10 minutes and helped us increase our call volume by 5x.
One year in and Inside Sales has sufficiently provided a product that aligns with our product and needs.
Great customer service. We've had a few glitches, but they have been very helpful fixing the issues.
Inside Sales is worth every penny because it allows my team to make more dials, to track their efficiency and make more sales. It's already paid for itself.
The Inside Sales product is excellent and the support team is very strong, attentive, and available.
When I began researching a company to use for a powerdialer within Salesforce I quickly realized how advanced Insidesales was. As we began the process they were extremely helpful and made sure everything was working well for us. Working with them has not only given us the much needed efficiencies, but they exceeded our expectations on how easy it is to use, train new agents and we are continuously looking to leverage them in more of our daily work.
Posted on Mar 30th, 2015.
Getting trained on this product now. Very exciting stuff! Definitely a "Game Changer!"
MY EXPERIENCE WITH RYAN TAMAI AND INSIDE SALES HAS BEEN AS GOOD AS I CAN ASK FOR. THEY HAVE MADE THE TRANSITION AND LEARNING PROCESS SMOOTH. I WOULD ABSOLUTELY RECOMMEND THEM TO ANOTHER BUSINESS AS LONG AS THEIR NOT MY COMPETITORS. I DON'T WANT TO LOSE MY EDGE.
I have worked with Inside Sales for 3 years now and their customer service is top notch. We have grown significantly over the years and Inside Sales has held our hand every step of the way. Kristopher Gunther is our Account Exec and he is very responsive as well as knowledgeable. I am extremely pleased with our partnership.
The power dialer function in Sales Force for calling clients is a fast,easy and highly efficient way to contact a large number of clients.
As I've been working with the InsideSales system, it started out as any other generic file system that a company would use. However, as I began to delve further into the system itself, I began to learn of the potential that the amount of customization, automation, and accessibility could provide to the company I work for.
Naturally, that amount of potential was shielded behind a rather harsh and confusing learning curve. However, this learning curve has not hindered us at all ever since reaching out to the InsideSales team for their help. Every single one of our ideas for how to use the system has been answered, sometimes with quite the innovative ideas that actually brought us more accurate results than our own ideas would have.
The training I've received was very good, and the product specialists were very knowledgeable as my colleagues and I threw quite a few questions there way. Even if they didn't know the answer, they often would discover the answer and let us know before our phone call was even over.
Overall, I am very confident in this system; even moreso due to the team behind the system that is more than willing to conquer our ideas alongside us and bring them into reality.
I have been using Sales Force for over 2 years now and it is great to work and very helpful in performing my day to day activities.
I work closely with Brandon as our relationship manager.. he is very helpful and always on top of all of my questions or concerns...
Great and that is why we have grown and offer to all the people we work with to use your service.
Great product and service!
We've been using Inside Sales for quite some time, great service and fast response.
Inside sales has dramatically helped our call volume with ease!
We have utilized InsideSales.com for about 3 years now. We used competitors on the past, but IS.com goes above and beyond what the others would do. The support team is always there when I need them, they are quick to respond and quick to fix any issues we experience. I always recommend them when people inquire about them.
They are many sales acceleration programs available today. We paid a little more for InsideSales believing is was the superior product. What we didnt know was that we'd be receiving the best post-sales support we had received from any vendor, any industry. We still believe we bought the best product, but we now know that InsideSales' post-sales support is where we really extract the value.
We've gained lost of prospecting efficiencies due to inside sales. We couldn't do our jobs nearly as well without them. They will get a 5 star rating from me when I can view accounts and contacts at the same time while using the power dialer.
Team is fast and responsive.
Implementation seemed to happen overnight and was fully functional from day 1. The consultation during kickoff was professional and thorough. I give 4/5 because I'm not sure of the benefits of the software but the provided service is top notch.
Working with the inside Sales team was completely seamless! We were able to implement the product quickly and efficiently with the help of Drew Troutner. He was ALWAYS available via phone or email even when he was out of the office. The onsite training offered by IS.com is a MUST, you get 2 days to immerse yourself in the product and leave feeling confident and ready to sell!
Thank you to the entire team, from start to finish! A+++
Insidesales not only provides a full suite of highly effective lead management and contacting tools. They also offer lots of helpful market research and insightful best practices. Their staff in friendly, professional, and always follows through with commitments. It's been a real pleasure and invaluable asset having them apart of the team.
I've had the pleasure of utilizing InsideSales in a few sales organizations and they have never let me down. Their customer service and support is great, their products have quantifiable sales and revenue results. It's always a pleasure working with anyone on their team, great culture!
The InsideSales app fits our team best because of its ability to offer more robust activity tracking. They are also now able to fit inside the sales console and their support team is great.
Insidesales provides the capabilities that my sales development team needs to do their job effectively. Their tools allows me to create dynamic list of targets, monitor the reps progress, provide instance feedback and the metrics that provide data upon which to improve. I cannot imagine having to do my job without Insidesales.com.
My compamy have been with Inside Sales for almost 2 years, they have allways provided us with excellent customer service. We have seen the revenue double in 2014, and now we are able move to the next level.
Atlas Equipment Finance
I am writing suport InsideSales.com as the SaaS provider of the year. My decision to support them is based upon our improved sales results. The software and support has made our comapny much more effective and the sales reps are glad to use their software. This is something designed witht he end user in mind and the end result is that everyone in our organization is winning. Good luck to you IS.com.
Whenever we are having issues, or if we need to change anything, our rep is always available and has a quick turnaround.
We are now in our 3rd year of use of IS.com. We have had up to 75 territories using it on a daily basis for out bound calls. Overall the system has functioned as advertised. Our reps like the ease of use and how the interface allows them to input notes efficiently. They also like the recorded message and local presence feature. The IS.com team has been responsive to our needs. We haven't been able to show a positive ROI yet because we haven't been able to get our arms around the data. We are now working with the IS.com team on this. This the key from moving this from a "4" to a "5".
This year I had the great pleasure of attending the InsideSales Accelerate conference in Salt Lake City where I really got the impact of why their services are so great. Our Sales team like any organization has it's challenges, but their company continually makes it easier for ours to perform at our highest level. The insight and assistance that is standard with InsideSales makes working with them an ease and I'll even go as far as to say... Enjoyable :) -NEOGOV
This Saas Platform and partnerships is allowing my organization to leverage the good talent we have, and create processes and strategies that will take my organization to the next level of sales optimization.
We started using InsideSales almost 2 years ago, what it has done for our company has made their life easier however what makes it amazing is our rep is there for us at all times. Brandon Buckner calls, emails, visits and most of all he follows through with any request we may have. Also thank you for such great training Inside Sales has.
Tools provided by InsideSales.com is making a real difference for our Sales team.
Clayton Homes is new to the ISDC platform, but can already see that there will be improvement and growth. Number of calls placed, quality of phone conversations are just a couple of areas that will help increase our production and help give us the results we anticipate. Our group receives over 30,000 leads per month, so this is a much needed tool to help our team stay on track. During our initial testing with ISDC, we were able to nearly double the amount of phone calls through click to call while also utilizing their seek list feature. Clayton Homes will also be incorporating a scripting tool to help with our various campaigns. The team at ISDC, from implementation to our client account executive have been tremendous and we look forward to our continued relationship with them.
We are a startup and have looked around for Dailer Functionality before nailing down on InsideSales.com. After looking at the features and implementing InsideSales.com, we feel really awesome the way the software works and looking at the results briefly we are confident that we made a right choice. We are confident that our sales will grow predominantly using this software and am in love with their Vision software as well.
Excellent service and the product delivers on its' promises - what more could you ask for?
Just implemented the PowerDialer & it has enabled our team to complete more calls in less time.
InsideSales is the king of getting leads on the phone quickly and logically.
InsideSales.com has been a game changer for us. Their product allows us to reach people quickly, improve productivity, track the actives that matter most, and ultimately they've helped us close more revenue. Product is outstanding. But above that they also have fantastic customer service. They are very quick to respond to issues, they follow-up to ensure everything was resolved and I wish I could rate higher.
As a startup with limited resources, we were on the hunt for a phone system that would be easy to setup, yet provide our sales people with cutting edge inside sales capabilities. After reviewing options on and off the appexchange, we settled on InsideSales and clearly made the right choice. Implementation was straightforward and their support team was active in guiding us through it. Once the initial setup was done, the sales team has easily been able to manage their own call flows and reporting on their own, and the tool is just a natural extension of salesforce. Now they're focused on just making calls and having conversations!
Thus far I have worked with Jordan Lohser on multiple occasions. He has been accessible, easy to deal with and he has followed through on everything we have asked of him. We are looking forward to our continued relationship with InsideSales.com and we are fortunate to have Jordan working with us.
Very good product
Very agile and time to deploy and impact business is impressive
We recently implemented InsideSales.com and had a positive experience at each step. Sales and the implementation team were responsive and flexible in working with us to meet our needs, even though we are a small customer. We were transitioned seamlessly from one stage to the next and had several pre-planned support calls to make sure we were up and running smoothly.
Brandon did a great job helping us fixing some issues Microsystems was having making phone calls. We had called twice before. Once I got a hold of Brandon, he guided us to contact support. Brandon, even stayed on the call until we reached support and guided us to appropriate steps to fix this issue. After that, they followed up to make sure that everything was running smoothly. Happy to say that permanently resolved our calling issues.
So far, InsideSales has worked out pretty well for us. I have not come in to contact with to many issues. If I have, InsudeSales is pretty user friendly and was able to correct those issues in a timely matter.
I look forward to our continued success now and in the future.
Our experience with Suzie Reno at Inside Sales has been great! A+ all around
Love my Insidesales.com, and the support folks are so helpful....keep up the good workW
We wanted a dialing agent that would help us to increase the number of discovery meetings we book. With Inside Sales we've done more than that -since acquiring the tool when we restructured our outbound calling efforts, we've filled the pipeline with 90% + more meetings and overall qualified opportunities.
Salesforce is critical for us to get more visibility on where our sales are going, what is the lead times, how many opportunities (sales orders) or pending, what are new accounts v. existing accounts, etc. Most of all, lets us focus on activities so are inside sales pirate crew (team of four) can crank.
Love the software and company, great implementation.
I want to commend Inside Sales on the wonderful work they have done on my account with the new implementation of the power standings and vision.
Jordan Lohser did a phenomenal job!!!
The simplest solution that will change the way you do run your business. In a five words (Volume, Variety, Veracity, Visualization and Value)
Inisdesales.com is very quick in providing support for the customers. Customer relationship and support is great.
Adam is great to work with. We have a few problems with the software itself, but he instantly gets a hold of us to resolve the issue. I highly suggest you give him a raise.
We chose InsideSales as our CRM/call center solution in the fall and love it. The Power Dialer has increased productivity in the call center and dialer initiatives have enabled us to be more sophisticated and effective in our approach to calling leads. InsideSales's support is especially top notch--probably the best support function I have ever experienced with any company.
Posted on Mar 27th, 2015.
Inside Sales is quick to respond to inquires an issues.
Started using insidesales in the fall of 2014, productivity and results are WAY up!
Once you get the implementation dialed in, InsideSales.com is game changing in it's ability to deliver a higher probability of connections with your prospects and customers. The upcoming predictive analytics will allow you to time calls/emails/social media using science, not guesswork.
Posted by Steve Richard on Mar 27th, 2015.
Since using InsideSales for our sales team productivity and revenue have increased greatly. We started out small but have now began to roll this out through the entire organization. I highly recommend InsideSales.com.
InsideSales.com represents EXACTLY what I was looking for for the last 10 years! The only reason why we are growing exponentially is because of InsideSales platform and it is a pleasure working with the staff (especially with Sarah P.) who are experienced, patient, caring, and with you throughout the set-up and beyond. Bottom line is, I yet have to find something negative to say about IS but simply put, I can't.
Not only are the products offer by InsideSales top level and increasing my sales by 3 times as much. There support staff, account management and implementation team have made working with their company one of the best experiences in any business relationship i have ever had.
Really like working with InsideSales.com. Their solution is easy to get up and running and the team there is extremely responsive. Recommend.
Inside Sales.com has the best Product offerings for Inside Sales in the United States.
The Reason that I give them a 4 is the level of communication that I receive as a customer is not at the same level as their products. It is getting better and its going to be better next year I can see that.
I look forward to a lasting relationship with Inside Sales.com
InsideSales.com has been a great service for our outbound needs. The support team is always responsive and the tool is easy to use!
Great company, growing fast, good place to be.
They have already increased our productivity in the categories of total revenue as well as productive minutes by 20%.
Insidesales.com has change our sales on all fronts, from dial attempts, time to first dial, contact Rates and ultimately improved our sales. I have used several competitors and by far insidesales.com is the most superior sales tool. Only a fool would run an inside sales team and not take advantage of the awesome product.
Love their product. Helps us get product to market even faster and more efficiently.
I have had the pleasure of using InsideSales.com as a productivity tool within Salesforce for 1 year now and love it. Not only is the software on point for outbound/inbound calling, the people behind the product are outstanding and attentive. I would recommend IS.com to anyone doing lead nurturing/outreach!
Insidesales.com gives my company an easy to use interface that allows full control of our lead entry, dialing and reporting in real time. This platform has us years ahead in a very short amount of time.
Our entire InsideSales.com process has been nothing less than helpful and speedy.
Initial sales call: the Inside Sales team got us all the answers we needed and set up in their system in less than 5 days
Implementation: Our implementation specialist has responded to each of our questions in less than 2 hours. And, they are very knowledgeable in Salesforce integration which was an extra bonus.
Very good service, has really helped to increase our sales
InsideSales.com's technology, support, and business model has given us a huge competitive advantage in our industry, and has allowed us to personally reach out to and connect with tens of thousands more of our customers over the last 15 months since we started with them. With 2 agents we've been able to accomplish the same volume of calls it used to take 5-6 people to do! No complaints, we plan to be with InsideSales.com for many years to come.
My first project working at my current company was to roll out Insidesales for close to 300 inside sales reps. We evaluated multiple dialer solutions but we knew we needed something smarter than the old school 5 dials at once and the first to pick up method. We were able to roll out the dialer within 3 months and productivity increased by 25%. We actually have a new problem where poor reps are too productive and burn through leads too fast.
The support has been fantastic from our CSM and some of the learnings from the call results have helped us drive resource management and gave additional insight into close rates.
Definitely would recommend for any company needing a strong dialing solution with advanced features. The call masking is also superior to most of the solutions we looked at as well.
ISDC is a great solution for our sales team and they were terrific in training our Admins and Users throughout the implementation process. Tony Tan (Implementation Consultant) was knowledgeable and flexible, which ultimately led to a successful implementation.
In a world of technology people are the greatest asset any company can have. The team at InsideSales.com was easy to deal with and very helpful in getting us up and running within our time frame. Their ongoing support line is always answered by a human without going through automated voice prompts.
This is a wonderful sales acceleration tool that has allowed our company to operate much more efficiently. The gamification platform is my favorite part because it keeps my team motivated and everyone is working towards the same goals!
Our implementation team is wonderful! They're helpful and supportive, and work with us to consider creative ideas to support our business use.
I couldn't possibly give Inside Sales a bad review. I love them. No matter the issue at hand the staff if super supportive and helpful. We went from using a very frustrating service and when my employer said we were moving to Inside Sales I was scared! I thought o no another crap shoot company that is gonna be a headache and a pain to work with.
Boy was I wrong!!! These guys are great! Love them, love them, love them!!! I recommend them to anyone looking for a system to help streamline their sales processes!
The team at InsideSales.com, from start to finish, from sales to Implementation, to their account managers are unsurpassed in customer service and knowledge. They are concise, accurate and caring and the software itself is remarkable. They are by far the best SaaS Provider I have ever dealt with and we as an organization give them the highest recommendation possible. They are the Rolls Royce in an industry full of junk cars!
Great customer service, prompt replies, and courteous staff
We have been a customer of Insidesales since 2011. The support we get from the team is like nothing I've received before...they are amazing. Upon implementation we noticed a x2 increase in average daily dials.
Just for the sales insights they provide is worth being a customer. I would highly recommend aligning your sales initiative with insidesales.
love the ease of inside sales! Tony was the best! He went step by step to introduce me to the new software and helped me customize seek lists!
InsideSales is an amazing company. I remember working here at Voices.com before we had their product and it could be a rather grueling task having to sort through massive lists of people to call. InsideSales is great because their product makes calling through lists of thousands of leads quick and easy. Their customer service is top notch! Not only do they offer reactive customer service but also proactive customer service. They've really helped me to improve sales in my department!
Seriously, the headline tells it all. From the team to the software, these guys are the bomb. They flew me out to a 5 diamond hotel for their event, they answer any and all calls at all times of the day and night and their software is revolutionizing my business. Go InsideSales.com.
IS allows me and my team to be more productive with our time and follow up quickly and persistently on all the marketing leads. We achieve higher outbound call rates which increases opportunities created for our sales team.
We are currently working with InsideSales.com on a full Salesforce/ISDC implementation for our Sales Support team. The tool is incredible and so easy to administer. The support and attention from the team at InsideSales has been really great. I am very excited to have this tool available to us.
I've had limited experience with the software as we use an API but the Customer Service has been good from Account Management.
â€‹Tony Tan is the most efficient & effective IT Professional I have had to honor of knowing.
He goes above and beyond the call of duty on a consistent bases.
When I needed to be set up and trained he was always on time, patient and knowledgable.
I highly recommend Tony for the â€œSaaS Provider of the Year!!!
Any questions please don't hesitate to contact me
Dawnn Hills dawnn_hills@glicom 510.754.3165â€‹
We have been an InsideSales user for 3 years. The software works flawlessly and has definitely played a role in our growth. But perhaps even more important than the functionality of the software is the support we have received. Any product, no matter how good it is, isn't nearly as effective if you aren't using it properly, and training and support is an area where InsideSales especially shines. Their support window of availability is wide enough to accommodate us even when we are working late or early, and the knowledge and experience of their customer service reps means we always get accurate answers quickly and courteously. I highly recommend InsideSales for any company.
Customer support is second to none. The product has helped increase sales by 2-4x in a very short amount of time. I would recommend InsideSales.com to anybody.
Inside Sales has consistently provided great customer service since the inception of our relationship. They are readily available to provide additional support with their products. They even have an implementation team that works with the migration of new services. Communication has always been open and effective when attempting to gain clarity or access to individual department. I am completely appreciative of my entire experience with Inside Sales.
We implemented Insidesales.com about 3 months ago and have already seen a huge jump in our sales metrics across the board as well as an increase in efficiency. The product has helped our small rapidly growing start-up to keep up with the demands that come with growth without having to continually add head count. Their team has been very helpful throughout the implementation process and continue to help wherever they are needed. We pride ourselves in having the best in breed when it comes to the tools and systems we use and Insidesales.com is definitely in that category.
The team at Inside Sales has done a great job during our implementation phase.
InsideSales.com provides the very best in advanced technology. From PowerDialer, Analytics and Gamification, they are unstoppable.
In my experience working with SaaS companies, InsideSales provides the most reliable, effective, and efficient support. Any time I have an issue, they respond quickly with a solution to resolve the problem. And not only that, they are willing to help you set up the tools you need to have your sales team succeed. I wish more companies were like InsideSales.
We have been on Inside Sales.com for 4 months now. Our call counts have increased from 93 per agent per day to 132 (40%+). This has lead to more appointments set and more clients added. InsideSales.com is a huge reason our company is wildly succeeding. Thank you!
InsideSales.com is a huge part of my prospecting outreach. I love reaching people live with local presence and custom numbers.
Aaron Farrell was extremely helpful throughout the process.
From the initial interaction with sales all the way through the implementation process, our experience with the folks at InsideSales.com has been incredibly efficient, hands-on, and human. We are happy new customers at the start of 2015!
Aaron has been sharp to work with throughout the pre-sale and implementation period for our team. We are thrilled to have this go so smoothly at this point.
Great tool, great people and grade A customer service!
I have an awesome customer success person who goes a great job and I am really happy with the tool. Just went to their conference and had a great time!
I have really enjoyed working with Insidesales. They have been a great partner and their product is ingrained within our sales process now. Also my rep Aaron Farrel is amazing and very helpful! great customer service!
We operate a primarily outbound sales team, and the InsideSales PowerDialer is an essential tool for our reps' productivity. We also receive great client service from our AE in making sure we're getting the most out of our investment in the product.
I run a global Inside Sales organization of roughly 57 people. We have had lots of different tools we use in the SaaS world over the years, so I have quite a bit of experience working with products and vendors. That eludes to the 2 most important things; Products & Vendors! In my experience no company excelled at both of these categories, except for insidesales.com. InsideSales.com has the best product on the market, hands down. I have used a few other unnamed vendors on this list, and I would not put them in the same category. Unfortunately for Insidesales.com competitors, I can say the same about the company. Insidesales.com has given me the best customer experience I have ever had before AND after a purchase. The other vendors basically would forget about us and be nonresponsive once they got my POs. Sam Hancock and Scott Gardner are our sales team and they take care of everything. The company as a whole has impressed us as well. I have met with the founders, attended seminars, and spoken with many of the great minds they have in the company. Again, their competitors have done nothing of the sort once we purchased their products. I see InsideSales.com growing into the market leader for providing all facets of inside sales in the future, which is why I am hitching my trailer to their wagon. I can't give you 1 negative thing to say about the people or product at insidesales.com.
We have been customers of InsideSales.com for 10 months, and our experience with them has been absolutely wonderful.
Our organization switched over to IS.com for two main reasons:
1. Their product features/functions were better aligned with our needs (the Powerdialer allowed our team to better manage their time, ease the drain of high volume dials, and utilize local presence)
2. SFDC Integration- IS.com has created a GUI and integration that far surpasses other dialers we have used.
What we didn't expect was the level of support we have received from their team. Everyone from our sales rep, implementation manager, to account manager have been amazing to work with. They worked with our team to customize the tool to match our every need, and are always available to the team for questions, reporting, and help.
We highly recommend them to anyone in the market.
Support on dialer not great. not very responsive to issues or follow up items.
Vision Support: decent - a bit slow
What more can I say about this tool and this company than AWESOME?
What I really like about this tool is the suite of products they offer and how they all work together to solve some of Sales Management's biggest needs. And on top of that, it's a tool that completely integrates into the Salesforce.com platform so everything is located in one place and reporting can be quickly and easily done on all aspects of the Lead to Opportunity process.
Besides being a great tool, working with this company has been a great experience. I always get immediate response and answers to my questions and they go above and beyond the call of duty to help me and my team out.
Awesome Tool - Awesome Company! :)
InsideSales.com is incredibly efficient. A rep is able to make over 50 calls, send 50 emails and leave 50 voicemails in less than an hour. Spread that across an entire day or 40-hour week and you can see how quickly a rep is able to qualify, disqualify, or get in touch with their leads.
IS is incredibly user-friendly and intuitive. It looks just like SFDC and is not a foreign tool, allowing reps to quickly pick up and apply best practices.
The SFDC integration is seamless - MQLs are quickly brought into call lists, allowing reps to attack their hottest leads quickly and consistently. A rep uses their lists to also uncover any Cold leads who have never been touched, leaving no lead in a territory uncovered.
The implementation with them went very smooth and when ever a question arises help has always been just a quick phone call away and I have always had 1 call resolution with any issue I have had.
The staff at InsideSales are always courteous and knowledgeable. In addition to that, their implementation staff has gone above and beyond to help us during many changes and transitions. Drew Troutner and Mike Miller are always responsive and solve problems quickly, and never seem to tire of helping us help ourselves.
These guys truly get what it means to provide a customer-centric experience. Superior service and superior product.
InsideSales.com has a great product. Prior to initiating service with IS.com we looked at several different companies. Between their local presence and activity options we decided to go with them. Since using IS.com we have had a significant upswing in our connect rates which has lead to more closed deals.
The service we receive through them is also top notch. There have been very few issues. However, whenever we have had an issue I have been able to get through to someone immediately to have the issues resolved. I would definitely recommend them to other companies.
Inside Sales has helped us increase our volume of dials and contacts. The service team is very helpful. I plan to continue to use the product for years to come
I've never received sorry from any service provider in any industry nearly as good as I've received from InsideSales and Brandon Buckner. The entire team this far has been fantastic!
I use InsideSales for all of my sales enablement needs. Out of the box calls are tracked and activities are automatically created. Our sales guys watch for Vision alerts all day keeping them more engaged with their opportunities. We help keep our guys motivated by issuing challenges and throw-downs with PowerStandings. From IVR to gamification, InsideSales has helped us transform the way we sell...for the better!
The ISDC team and their systems play a significant role in increasing sales and customer satisfaction. A true asset to any high performance sales team!
This review is for Jordan. She has been extremely helpful in the midst of many problems we've had due to the back end of Inside Sales (the admin's doing - not the company's). So, thank you Jordan!
The InsideSales team has always gone above and beyond supporting our needs. In particular, Skyler Williams has proven invaluable and has become our go-to person, much to his chagrin.
We look forward to continually growing our business with InsideSales as a partner.
Ken, I know we have talked before at a conference and...Tony did a great job leading the discussion and answering all my questions with regards to tactical points or more high level use. Thanks Tony!
Looking for a way to increase our outbound calling metrics, we turned to InsideSales.com. From the beginning, and through our transaction with them, I became extremely aware that they are a technology company, through and through......and that they even utilize their own technology during the sales process. This made me very comfortable and impressed with whom I was dealing. Their technology was spot on, met my needs for my department, and also met the needs of my planned future roadmap. Their process for installation was spot on and transfer from install to support to account management was flawless. Overall, a very professionally run organization, with committed employees representing an incredible product.
Jake Duston is our Enterprise Product Specialist...and by far has been the best Account Rep I've ever interacted with.
As for ISDC's software - It's increased my teams activity to a level I've never seen before. Greatest purchased we've made this year!
Kristen and her team have been extremely helpful! She has helped customize our InsideSales tools, which has, in turn, increased the productivity and output of the Business Development team here.
I know that the InsideSales team has our best interests at heart when they provide us with tools and information. They have already helped us more than double the number of outbound calls we make each day and I am working closely with InsideSales to continue to increase that number.
Kristen provides ongoing resources and suggestions to help us make the most of the PowerDialer and Click-to-Call. She also provides tips and statistics to increase our correct contact rate and make the best use of our time. I know that each time I contact Kristen and the InsideSales team, an improvement will come from the conversation.
Taylor Stevens, our IC, has been onsite with us for 2 days and helped guide our efforts for the past 30 days. His professionalism and coaching ability has been nothing short of exceptional. He was eager to come onsite because his top concern was our success and the best end-user training experience. Highly recommend him and his company for future engagements.
InsideSales.com is incredibly useful between their automation, gameification and tracking tools, it makes our team more efficient and effective
InsideSales: Mo Money, less problems
Brad is always very responsive.
Michael Miller has been tremendous in his customer support and helping BofI Federal Bank identify and acquire a state-of-the-art dialing/call center application that integrates well within our Salesforce environment. We appreciate the time and attention Michael and Gavin spend with us to ensure our business units receive proper guidance and assistance as each business unit on-boards with these tools. We highly recommend InsideSales.com as the best Dialer/Call Center add-in to Salesforce, and commend them on their quality customer service. Thank you for helping us progress and build our efficient Call Center and Sales operations.
Posted on Apr 16th, 2014.
Having been in the software business for the past 17 years, I have never encountered a company so committed to customer success with their product.
InsideSales.com goes above and beyond to make sure their product works to meet your needs, but they also try to help your organization improve their sales process. They operate almost like free management consultants, and there really isn't more I could ask for. That and their product is also great.
Posted on Apr 11th, 2014.
When I first heard what the InsideSales.com software does It was hard to believe. It sounded so ingenious, and it is! The products are incredible, they work great and help business move efficiently and adapt to the changing world. InsideSales.com takes care of their customers.
Posted on Apr 10th, 2014.
Awesome company, with amazing technology!
Posted by C. Brown on Apr 10th, 2014.
The team is very helpful every time I call. I have been very satisfied with their service so far.
Posted on Apr 5th, 2014.
I have placed numerous calls to tech support over the past several weeks and have been very satisfied with the help I have received. Jake Dutson, Brooke Clonts, and Kristoper Gunther have all gone above and beyond to answer my questions, provide training and make sure that we can utilize all of the tools provided by inside sales.
Posted on Apr 4th, 2014.
From day 1 of implementation with InsideSales.com, their team has been attentive to every detail, available for every question/concern, and this disruptive technology has and will continue to give us a huge advantage over our competitors.
They built very high expectations going in; so far, InsideSales.com has delivered at every level. I have no reason to doubt this will be a long and fruitful partnership.
Posted by Taylor on Apr 4th, 2014.
I love working with Inside Sales. Not only has their dialer been able to help us reach more of our customers faster but they have helped us with our entire sales process. Their customer service is impeccable and they always respond in a timely manner. Butch our account rep has on many occasions gone out of his way to ensure that our reps are happy and getting the most out of InsideSales.com
There are some issues that ISS has but I am happy that they have Great support. While any tech company is going to have its share of issues ISS support teams are responsive and work hard to resolve your issue.
It would be nice if they did not have issues but with the level of support they offer it can make it hard to stay frustrated about flaws in their system.
Our account manager John Bishoff is very helpful and knowledgeable as well. He is a busy man but does a good job about helping provide guidance that navigates us through our issues.
I do wish that when I had an issue I could reach out to one point of contact instead of calling a support line because sometimes it makes it hard to keep it straight who is working on which issue.
No complaints. I appreciate the customer service from everyone I've interacted with there.
Inside Sales is a great company to work with. We really like the way we are treated and how innovative their company is. We are looking forward to all the great things their company will continue to do!!
I have used insidesales for almost 5 years now. I am very satisfied with their ability to evolve and not to mention the great customer service that they have. I would recommend them to anyone business owner.
Inside sales is a Great product. Overall support is amazing they are always willing to look at the changing needs of your organization and adapt to them.
Posted by David T on Apr 4th, 2014.
I am the Director of Technology for a company of 100. We have an average of 500 new leads per day. I tried multiple phone systems, LiveOPS, RingDNA, five9 and few others. Hands down insidesales was the best of breed on many levels. We have 2 big screens which we display the gamification dashboard and its proven very effective at motivating our floor. The powerdialer works amazing and we are very please with local presence. All in all, we are 100% satisfied with the support and functionality of theirs system. Thanks GUYS!
Posted by Brandon on Apr 4th, 2014.
Best product in the industry.
After running a trial with a select few salespeople, we made the decision to convert our whole sales organization to Insidesales.com. With very little training and effort we had over 65 people making and receiving calls directly through Salesforce. Using their Powerdialer, we averaged around a 50% improvement in outbound call activity. Which in turn increased our sales activity.
Posted by Domenick Riccio on Apr 4th, 2014.
We have used InsideSales' CRM system with Local Presence for less than one year. Revenues from sales of our main product have jumped 27% over the same quarter previous year. The number of completed calls has doubled compared to our stats pre-InsideSales, and we have set new records in each of the last three months for the number of appointments set for sales presentations. If all things remain the same, thanks to InsideSales, I'm looking at early retirement!
Insidesales.com dialer for salesforce has lots of customization so you can tune in your calling to the right settings. Our account manager has always been great to work with and customer service is always available for a call.
Posted by Jason Kocherhans on Apr 4th, 2014.
Kyle Winder in Sales and Sam Emery in Support were very helpful and responsive in completing this process.
This is the best investment we've made bar none into productivity improvement of our inside sales team. We not only got the right tool but have the support and the training to make it work like it is designed to do. We are turning the promises made by ISDC when we signed up into bankable reality. Not only productivity but also employee satisfaction is on the rise due greater productivity and increased commissions.
Posted by Steven on Apr 4th, 2014.
Posted by C. Brown on Apr 4th, 2014.
We've used Insidesales.com since last June 2013. My inside sales team and myself use this solution to improve our productivity. It's an excellent tool; completely integrated with Salesforce.com, easy to use and makes prospecting much more effective. Furthermore, their service is excellent because they follow up with you proactively on a periodic basis.
I'm new to InsideSales.com and I'm super impressed with not only the software, but the people - they are knowledgable and easy to work with. I dreaded the idea of launching an entire call management software integration, but everything has been easy thus far. I can't wait to get my team on the phone to really give this a ride.
Posted by Matt Mignona on Apr 4th, 2014.
Our engagement with insidesales.com has been a pleasure.
They are brilliant in call based productivity for the revenue focused organization. Their proprietary dialing system has become the foundation for our call engagements.
From the best practices they advocate, to the advisory services they provide; the consistent application up-time, to the responsiveness from support; it's clear that this companies mission is to fundamentally transform inside sales and lead generation. I plan to be here to see it happen.
Posted by Ryan Shober on Apr 4th, 2014.
insidesales.com offers a great product that allows all of our reps to be productive and proactive.
Posted by Dallas on Apr 4th, 2014.
As a marketing service provider, KPI has found InsideSales.com to be a key component to successful client delivery. This application has allowed us to achieve our goals at a more efficient and faster pace.
Posted by Joe B on Apr 4th, 2014.
I attended the admin training for InsideSales.com and it was extremely well done. They truly want to help their customers be successful. PowerDialer is powerful and easy to use. Great product, great company.
Posted by Amanda on Apr 4th, 2014.
great crm outstanding service
Posted by Mark on Apr 4th, 2014.
We use InsideSales Power Dialer with their CRM and have been impressed with the ability to segment and map out prospecting strategies in a simple straightforward manner that frees the sales team to focus on conversations, qualifying and closing.
The customer service is excellent. The reps are knowledgeable and engaging, I have yet to speak with someone on that team that did not put a smile on my face. And I have had some reps call me back a day later with a different angel or better way to accomplish our objective.
VoltDelta OnDemand has been using the InsideSales.com Click To Call product for over a year, it's a great product and has double our productivity when prospecting. The Client Executive's at InsideSales.com have been absolutely fantastic to work with. They react quickly and take their time to ensure your questions are answered and problems resolved. Truly outstanding customer interaction worthy of an award!
integrates well into salesforce
Posted by Stephen Stringer on Apr 4th, 2014.
Beyond the technology and the power of the brilliant PowerDialer, Insidesales.com provides the highest level of customer service. Shaun Hunt and Brooke Clouts are two Product Specialists that give this each and every time. Their technical skills give them the ability to solve issues and their customer service skills make handling any challenge a pleasure.
Insidesales helped to deliver one-click dialing, pre-recorded voice mails and smart lists that move through reports.
Posted by Cole Criddle on Apr 4th, 2014.
The tool integrates well with Salesforce. As we run our entire business on salesforce, InsideSales allowed us to bridge gap between phone call and all the other metrics tracked by Salesforce. An increased our call success and sales metrics too! Great team and great product.
Posted by Drew on Apr 4th, 2014.
Really good product.
Posted by Omar on Apr 4th, 2014.
We love InsideSales.com! We can finally track real KPIs for our Sales team, and our prospecting and sales processes have been simplified. The sales guys love being able to call, email, set reminders, and notate accounts all from one page.
We couldn't do what we do without them!
Posted by Zach Horton on Apr 4th, 2014.
I've worked with several similar products and Insidesales.com takes first place. It is excellent product/service and it's continually improving. It has brought visibility to our call/follow-up activity and increased call productivity. Plus, the integration with Salesforce is seamless!
Posted by Beth Gonzalez on Apr 4th, 2014.
They recently set me up as a partner and were very helpful, informative and game me a full demo. Loved it!
Posted by Peter Will Brown on Apr 4th, 2014.
The rating only allows a 5. However, I give Insidesales, Inc. a 10+. This is the system to deploy when inside sales wants an efficient and effective call volume every day, every week, and every month. Use of Insidesales.com delivers more appointments and more sales.
Posted by Robert Madsen on Apr 4th, 2014.
Super product for any size inside sales team. And the team is cool. A holiday car from your Account Manager goes a long way. But also just super hands on and care about what you are trying to accomplish.
Posted by Chad on Apr 4th, 2014.
Highly responsive team. They get back to you quickly and take the time to make sure you understand the tool and its potential impact for your clients/business.
Posted by Ken Vargha on Apr 4th, 2014.
InsideSales.com has allowed us to create a needed validation to all prospecting calls without added burden to the reps. Our lead response time is significantly better and we have seen great improvements in meeting lead SLA and the conversion rates. One of the best parts of InsideSales.com has been the local presence that increased our connection rates by a minimum of 50% with results upwards of 25% of all calls.
Posted by Paul Leto on Apr 4th, 2014.
I have been working with these guys for well over a year. they are the most customer orientated group i have ever had the pleasure of working with. they have amazing trainers that not only teach the support staff to be helpful but they teach them to care about customer. Everyone in my office that has dealt with them will say the same think. they are amazing at addressing issues and helping their customers. GREAT COMPANY GREAT PRODUCT!!!
Posted by Steve on Apr 4th, 2014.
Insidesales.com is not just a CRM to store leads and contacts. When we first purchased the product, I was a little irritated with the phone calls/emails regarding their product and the continual follow-ups if I needed any assistance.
Well...I should have really taken the time to get to know our Product Specialist and Insidesales.com staff. Their product is OUTSTANDING compared to any other on the market. Their customer service and support it truly SUPERIOR. It is exciting to work with our Product Support person on a weekly basis continually improving our inside sales methods. Highly recommend their product to everyone!
Posted by Melissa on Apr 4th, 2014.
The support team at InsideSales.com is very responsive to our issues when we report them and at times, have rolled out immediate patches to fix bugs we've discovered reported or enhancements we've requested. The team is always courteous and thorough.
The inside sales technology and team are world class and have made my life much easier as both a consultant and VP sales for several companies. There tools and resources have given us an unfair advantage and filled our sales pipelines at an accelerated pace.
Posted by Gabriel on Apr 4th, 2014.
My guys spoke with so many more people when using your system it's a clear value for us. We plan on implementing Q3. Thanks again!
Laiken has always been responsive and exceptional in resolving any issues. I've really enjoyed working with her.
Posted by Chloe Brennan on Apr 4th, 2014.
From the start of my research on a cloud based all in one dialer and account management company it was very confusing and I just couldn't make a decision because there always seemed to be an uneasy feeling in my gut. Once I was contact by InsideSales.com it became so much easier.
From the first call (the sales guy doesn't know this) I had already made up my mind to sign on with InsideSales.com. I loved the amount of enthusiasm and knowledge they brought to the table. From the extensive and exhausting amount of time and research they put toward market analytics alone was so impressive that I knew immediately they took all the guesswork out of this for me.
Typically after the sale is when things start to fall short or my company begins to feel neglected and not important. More importantly it's when the service and support fall apart and promises are broken. NOT THE CASE AT ALL WITH INSIDESALES.COM. From the very first day after becoming a client I have been treated with the utmost respect and the follow through from everyone has been absolutely perfect.
They have been flexible with my schedule, on-time for meetings and the trainings have been perfectly executed and organized. They have a process and it's proving to be a great one for me. I am a fairly picky person but I haven't had to pick at them for anything and am relieved to know that I have a solution that I'll be able to grow with an renew for many years to come.
I could not be a happier client and also I'm already about to refer a new company to InsideSales.com. There will be many more referrals from me too as long as things continue at this level. Best overall decision I've made for my business in a long time.
Joseph Dix - CEO
CANDID Business Solutions, LLC.
Great customer service. They are committed and reliable every time I call.
Posted by Donna Wirth on Apr 4th, 2014.
Their customer service team is very responsive and is very helpful anytime we have issues. However the product seems to have a lot of glitches.
Posted by Ashley M on Apr 4th, 2014.
My Name is Chris Gales, and I am the main user that deals with the Insidesales.com. My experience with Insidesales.com has been nothing short of excellent. I would rate them 5. This is the best system we have ever used second to none when it comes to re-activating dead leads. They allow us to reach untapped leads and revenue that we were not able to generate in years prior. The local number feature of their system is outstanding, and has really helped us reach clients we have not been able to reach. We would highly recommend them to everyone and anyone that needs to call dead leads to turn the leads into consistent revenue generating every month. We couldnâ€™t be happier to have been using them over a year.
Posted by Chris Gales on Apr 4th, 2014.
Michael Rae has provided our company with excellent customer service. His technical skills and product knowledge has been very valuable in helping us build a successful dialing system for our inside sales team. He has been able to give us quick answers to all our questions and has found solutions to help us customized our call lists. We are fortunate to have Michael as our Client Account Executive. Thank you!
Account Development Manager
Posted by Barbara Baesmann on Apr 4th, 2014.
Inside Sales.com is Awesome!
So far above and beyond my expectations- have worked with a few you are a fav
Posted by Wendi on Apr 4th, 2014.
ISDC is a great product to help our sales staff be more productive and efficient. It also provides additional insight and reporting to help our managers reward and/or coach their staff. The customer support we receive is top notch. They are quick to respond and go above and beyond to ensure resolution to any questions.
Posted by Theresa Anderson on Apr 4th, 2014.
I have looked at and tested numerous system and they all came up short, InsideSales has delivered everything we need for our agents and managers. That just the software, the Service is what really stands out. Michael Rae is our client account contact and he delivers above and beyond , anything we need is taken care of and faster than we expect. This company is supreme, I could not imagine my business without them! Thanks Michael for all you do.
Posted by Darrell on Apr 4th, 2014.
We partnered with Inside Sales in early 2013. There were a few bumps in the road because of differences in our old CRM and theirs, however they have worked with us tirelessly to make sure their product offers everything we need to be successful in our business. The employees are professional and experts in their field. The product that really sold me on Inside Sales was the dialer and the ability to leave voice mails or emails without having to reinvent the wheel every time which allows for more calls to be made and a consistent message to every customer. This has greatly increased our efficiency.
I am part of a support team within VMware and have worked with IS.com several times. They without a doubt have been great to work with!
Very simply put. InsideSales.com has excellent service and account management. I am only a single license customer, but they treat me like I was an enterprise customer with 500 seats. There is not an issue that they don't address within minutes, not days!! They are flexible, courteous, professional and knowledgeable. I have been with them now for 4 years, and have seen their explosive growth in the market firsthand. But what is so refreshing is that, even with their growth, their service levels did not drop off but actually have increased, and gotten better (and they were great before)!! Not usually the case. They are just a great organization, and it doesn't hurt to have a best in class product too!!
Posted by Armond on Apr 4th, 2014.
Inside Sales is a wonderful tool for call centers! Great features like local presence, last in first out call prioritization and power standings! Couldn't run my business without them!
Posted by Scott on Apr 4th, 2014.
This product is the best in the industry for companies that want to grow your business by sales calls. It will monitor all your lead activity and I believe it is the most effective software on the market. If you want to build your business by sales calls then use this software today. I mean, right this second. I am serious.
Posted by Craig on Apr 4th, 2014.
We have been working with InsideSales.com for the last 16 months and have had excellent support throughout our implementation of their products and have had a great experience whenever we needed help. Their products, such as the PowerDialer with LocalPresence and Click2Call have helped our inside sales team grow our call volume, number of opportunities and in the end our sales volume.
I highly recommend working with the professionals at InsideSales.com
Posted by Olaf Van Yperen on Apr 4th, 2014.
Insidesales.com has been instrumental in helping us achieve our sales goals. I would highly recommend them for any organization that makes lots of outbound calls to generate new business. Everyone at Insidesales.com is ALWAYS very friendly and willing to help out. Our account executive, Coy Whittier, is consistently trying to improve our processes and streamline our sales efforts.
Posted by Gary J on Apr 4th, 2014.
I use InsideSales.com click to call. Their product is great and allows me to my make the most of my day.
Very helpful and supportive
Posted by James Wood on Apr 4th, 2014.
Posted on Apr 3rd, 2014.
Inside Sales has an amazing product that streamlines the inside sales process. They also offer a myriad of tools and ongoing trainings that help to keep us up to date and current. Our assigned sales representative is very knowledgeable and goes the extra mile to help us get the most from the system. This seems to be the company culture and is very refreshing in the fast paced environment of todays society.
One of the best sales tools I've ever used!
Posted by micah on Apr 3rd, 2014.
Love the product and love to see how the company is helping the industry open up.
Posted by Joseph Wood on Apr 3rd, 2014.
I would highly recommend the insidesales application it not only makes our reps more productive it makes them more effective by capturing their activities and helping the manage the customer base. As a sales leader I also appreciate the research and data the insidesales provides on industry best practices.
Posted by Jim Sobaski on Apr 3rd, 2014.
We utilize the ISDC PowerDialer solution to help us gain additional efficiencies with our inside sales operations. We have been able to increase our outbound call volumes, drive additional accountability and sales from our Inside Sales teams thanks to ISDC. The ISDC product is tightly integrated with SFDC and allows us to deliver clear management reporting. We have also recently started to utilize ISDC PowerStandings to begin efforts to add "gamification" to our sales teams. Although just started, we are seeing the benefits of having the teams "compete" with each other on meeting company goals.
The ISDC team has been extremely supportive and we have had a great experience from a customer support perspective. We have been very happy with our experience with the ISDC team.
Posted by Gavin Harris on Apr 3rd, 2014.
This tool does an excellent job in a number of ways. Local presence has increased our answer rate tremendously. The functions of the tool allows me to keep all of the data within our CRM and saves my team an incredible amount of time when prospecting.
Posted by Troiani Meyers on Apr 2nd, 2014.
Green Leads switched over to InsideSales.com in the fall. It has been an incredibly valuable move for us. In addition to it's tight integration with Salesforce, it's ability to power dial, etc. the use of it for training purposes using the call recording and management features.
Posted by Mike on Mar 27th, 2014.
Insidesales.com is by far the most forward thinking sales software company. Their research and development in gamification and predictive analytics are breaking new grounds.
Posted by Bobby Cooper on Mar 26th, 2014.
InsideSales.com is leading the industry for sales acceleration technology. If you have an inside sales team, this IS the solution for you!
Posted by Miller on Mar 26th, 2014.
Love the dialer and the ideology!
Posted by Jason Marty on Mar 26th, 2014.
When I was starting my call center, I researched every CRM and dialer I could find. When I found InsideSales I KNEW they were the right fit for me and after 4 years of using their services, I have not been disappointed. Their power dialer is the primary reason I selected them and it is AWESOME, but almost just as awesome is their amazing support staff. My support manager Steele is fantastic. He's always on top of any requests that I have, and he makes sure the job gets done right and in a timely manner. I can't say enough good things about him, his team and the software in general. I highly recommend InsideSales for anyone needing a CRM and power dialer combo.
Posted by Brandon Smith on Mar 28th, 2013.
We selected the IS system because one of our business partners is using the system with strong results and we're looking to duplicate their success. Although we are not yet thru Implementation, I went ahead and built Dialer Initiatives and campaigns to get my agents using the power dialer sooner rather than later. I'd have to say our interaction with the Implementation Specialist is not at the level I'd like, but the back end support from our assigned representative and the customer support team has been fabulous - speedy reaction to any trouble spots and proactive communications from them to assist with any questions I might uncover as I stumble thru the system. I recently attended the Certification course along with our IT expert and found nothing but generous support and a strong focus from the education team to make sure we had all the details we needed to continue to build our utilization of the system and grow our capacity. I'm delighted with our decision to go with the Insidesales.com system and look forward to our future capabilities utilizing this system.
Posted by Sue Howton-Stich on Mar 28th, 2013.
I completed the IS Certification for Salesforce training and then brought on 3 sales reps to use the PowerDialing software. Our team is a lot more focused now in terms of the calls they are making. We're still relatively new, 1 month into using the dialer full time but we're already seeing an increase in our contact rate.
Posted by Laurynda Pasma on Mar 28th, 2013.
I have been using the PowerDialer for almost a year. I can't imagine doing my job without it. The best part about it is not the dialing, it is teeing up the right contacts, in the right time zone and making it very easy to log the results, send email templates and then pull up the next lead.
Manager Business Development
NEC Corp of America
Posted by Robert Della-Croce on Mar 28th, 2013.
I have been using ISS with my team for almost 6 years and not sure how we ever survived without it. Its very simple and intuitive to use, yet powerful in its ability to streamline processes so my staff can do what they are trained to do - sell.
Posted by Kenneth Baker on Mar 28th, 2013.
After a year with this company I have such mixed emotions about them. On one hand their technology is very powerful and it can help you improve your business. On the other hand trying to get someone to return your phone call regarding a customer service issue is like pulling teeth. They seem to spend all their resources on new business and lose interest in you after you become a client.
Posted by Curt Vondrasek on Jul 27th, 2012.
I recently took a training course from insidesales.com. They had an excellent program and treated us like kings. Of the many incredible tools my favorite aspect is the custom fields and layouts. We were taught in our training how important it is to have good reliable data and with the ability to customize the data and see when and where it is presented it makes this an incredible tool to grow our business and take care of our customers.
Posted by Jason Kocherhans on Apr 2nd, 2012.
Selecting InsideSales.com has been one of the best sales decisions we've made. The InsideSales.com Dialer automatically gives your hottest leads top priority in your calling list, ensuring much higher connections and closes. We seen our connections exceed 60% after switching to InsideSales.com. And early this year, when we needed to quickly train up some staff and retool some campaigns, InsideSales.com staff cheerfully and efficiently helped accomplish our goals. I strongly recommend InsideSales.com to any company that wants to turbocharge their call center!
Posted by David Hansen on Apr 2nd, 2012.
I have been using the Insidesales dialer for over 5 years and I cant imagine life without it. Everyone I have introduced the dialer to was skeptical at first and now they would be lost without it. If your still manually making phone calls and dialing off of a spreadsheet, your stuck in the 80's.
Posted by Matt Wheeler on Mar 29th, 2012.
If you knew me you would understand how much I appreciate Insidesales. They have catapulted me into the modern era. The easy access to my customers and prospects is a huge advantage. But the best thing is I don't have to be a techno geek to access the service. And they have a personal touch that even goes beyond the technological advantages they provide. I heartily endorse this company.
Posted by John on Mar 29th, 2012.
I have been using InsideSales for over 2 years now and I have come to rely on the Electronic Work Force feature. I can easily set up automated emails, tasks, reminders, etc... to make my sales team more effective and to help them consistently contact all of their leads. With ELF we have been able to better categorize our leads and put them in automated processes based on their interest level, product, time frame, and potential deal size. I would gladly recommend InsideSales to a colleague.
Posted by David Blakely on Mar 29th, 2012.
We were searching for a CRM that could deliver an efficient, effective and fully customizable solution to fit all our needs. Inside Sales answered in all areas and has become an integral part of our company. From design to implementation and continued support of our system, the team at Inside Sales has performed well above expectations. If your organization is looking for an outside solution to partner with, I could not give a better recommendation. Our business involves a lot of moving parts and we needed a solution agile enough to react quickly to change. High praises go to the technology, developers, support and leadership found at Inside Sales. We look forward to our continued growth and success which is strongly influenced by the performance and advantage we receive from Inside Sales.
Posted by Joe MacClaren on May 5th, 2011.
We have built our business around using InsideSales and their technology tools to help our lead generation and appointment setting company, www.launchleads.com excel. We have had the chance to customize it to exactly our needs and have seen many successes with their PowerDialer. They should win for sure.
Posted by Brandt Page on May 5th, 2011.
Challenged to find a telemarketing solution that works wonderfully with Salesforce? Do you want to maximize your teamâ€™s productivity? If so, I strongly recommend you contact Ben Richards at Inside Sales to learn how PowerDialer for Salesforce.com can increase dials, conversations, and S A L E S .
Does outbound calling the RIGHT LEAD at the RIGHT TIME improve your teamâ€™s sales effectiveness? It sure did for us!!! Do you want to route inbound leads to your best sales team or a specific rep for that type of lead? Need incredible reporting that catapults your ability to understand, manage and reward your team. Itâ€™s all these reasons that we selected PowerDialer for Salesforce.com. Once implemented and adopted, we realized a 300% gain in productivity and all the reporting we need to grow gains from there.
Most impressive of all was the amazing professionalism, character and knowledge of the Sales, Implementation, and Customer Support team at InsideSales. They are simply OUTSTANDING. Although our business model presented many challenges, the insideSales team worked closely with us through every detail and bent over backwards to deliver unparalleled customer service. PowerDialer for Salesforce is one of the most POWERFUL tools we have to increase sales and reduce customer acquisition costs. Call them!
Posted by Greg Hinrichs on May 4th, 2011.
We have been using Insidesales.com for over a year now after banging our heads against the wall with sub-standard CRM providers who simply didn't have the resources or even most of the time the desire to address the needs our company had. I am yet to find any other system on the market that is anywhere near as useable as Insidesales.com. I have been able to literally triple the productivity of my agents which oddly enough always seems to result in increased sales. The Tech and Customer Service Team is prompt and gets the job done every time. If you arenâ€™t using Insidesales.com you should be because I am and so are your competitors.
Posted by David Brown on May 4th, 2011.
We have used a handful of different CRM/InsideSales systems only to find that the front and back end useability to be extremely limited for our needs and by no means cost effective. InsideSales.com was the best choice for us in our line of work and enabled us to not only increase sales on the floor but allow our back end users to maintain their sanity. InsideSales.com customer service is by far the best and have went far beyond what any other CRM/InsideSales company is even capable of. InsideSales.com is the choice to make if you are a small business or even a large corporation looking to increase productivity without redesigning the wheel. Their flexibility allows them to tailor a system to your specific needs. InsideSales.com is the only way to go. If you had a need to move satellites I am sure InsideSales.com could get it done for you.
Posted by Matt Pittman on May 4th, 2011.
I would highly recommend insidesales for provider of the year. We have used them to power our sales center and we have seen a large increase in contact rate and close rate. Their dialer is the best I have seen. And their implementation / customer service has been stellar to deal with. They have made us more profitable.
Posted by Rich Cray on May 4th, 2011.
InsideSales.com Power Dialer is intuitive and provides significant ROI by enabling reps to make more calls in a day, optimize there time, and leverage data to track success over time to be even more effective.
We're in pilot test phase, and will move forward with InsideSales.com.
Posted by Chad Burmeister on May 3rd, 2011.
We implemented the insidesales.com power dialer this year. Our 20 person outbound appointment setting team is used to tools like this, but is blown away by the increased functionality and speed of the dialer. We give them options between a few products, and the majority is voting for insidesales.com. If you have good people, good training/coaching, and a good process in place, it might be time to crank up the juice with their power dialer.
Posted by Steve Richard on Apr 27th, 2011.
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