Supply chain disruptions, corresponding shortages, and the “great reshuffling” of the labor market have led to an exceptionally arduous business environment.
No matter how you spin it, telling a customer “I’m sorry” is never easy. So, is it possible to effectively handle a crisis right away and rescue the relationship all while advancing it to an even higher level?
Join Doug Hutton, EVP Customer Experience, to learn a clear and consistent apology framework you can begin using right away to positively influence customer goodwill and even increase their loyalty in the process.
Specifically, you’ll learn how to:
All will have the ability to turn on video, unmute to ask questions, and fully participate in this unique training opportunity. Breakouts will be utilized during the session for hands-on application of the lessons learned.
This AA-ISP training session is a benefit of AA-ISP Membership. If you are not yet an active member, you are invited to attend one session as our guest. Can't join live? No problem, register anyway to receive the playback information!
Feel free to contact us with any questions at firstname.lastname@example.org or call 1-800-604-7085 ext 130.
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Please note, this session is a benefit of AA-ISP Membership. Non-members are invited to attend one session as our guest. Additional participation requires active membership in the association at the time of registration. Register yourself or your team here.Sign up
Please note, AA-ISP Chapter Meetings are a benefit of AA-ISP Membership. Beginning July 2022, non-members are invited to attend 1 meeting as a non-member. Additional participation requires active membership in the association at the time of registration.Sign up
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