AA-ISP Executive Briefing: Why Context is Key to Conversational Intelligence

July 26th, 2022 1:00pm - 2:00pm EST/EDT

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This month, we welcome Sylvain Tremblay, EVP of Video AI at Uniphore to continue the discussion around the impact EQ is having on B2B sales.


As humans, we can "read the room" beyond just what is being said. Adding context such as gestures and behavioral cues as well as the tone of voice gives us a complete picture of the voice of the customer.


Yet when only 7% of the conversation is being captured by traditional call recordings, teams are missing the moments that matter most.


Sylvain will share the differences AI can make to augment our human capability to listen, understand and respond to customer needs in our current virtual environment.


RSVP to participate in this Executive Briefing paralleling the four aspects that influence EQ performance and their impact on sales engagements and business outcomes.


What to expect

This 1-hour session will be conducted as a Zoom Meeting providing all who join with the ability to talk live and use webcams for maximum interaction. 

PLEASE NOTE: This Briefing is designed to help leaders learn about how sales incubator programs can drive more qualified leads.



This AA-ISP-hosted session is complimentary and open to all. Session will be conducted via Zoom Meeting.  Can't join live?  No problem, register anyway to receive the playback information!

During the scheduled presentation, if you are experiencing any trouble connecting or accessing the session, please Click here to contact Zoom Support or visit https://support.zoom.us.

Feel free to contact us with any questions at memberservices@aa-isp.org or call 1-800-604-7085 ext 130.

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