AA-ISP Webinar: A Customer Success Leadership Roundtable, Discussion, and Debate

WHEN:
June 8th, 2020 2:00pm - 3:00pm EST/EDT

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Given “retention is the new growth”, especially during this time of uncertainty for most businesses, the Customer Success role is strategically important to survival. One recent survey revealed that almost 50% of companies have recently shifted sales reps into customer success roles.

 

In this interactive roundtable, we will:

  1. present current industry data suitable for your data-loving executives
  2. discuss topics that are often hotly debated, such as:

  • Should Customer Success own expansion quota and earn commissions?
  • Does the team require technical skills? What about selling skills
  • What metrics and processes do the best-performing organizations have in place?

 

We’d like to tailor our discussion to what’s top of mind for you. Please enter a topic or question when you register. You will also have the opportunity to chat in questions real time when we meet virtually.

 

Speakers:

Tony Pante, Global Vice President, Digital Engagement COE Leader, SAP Customer First

 

Anneke Seley, Next Gen Sales Author and Managing Partner, Reality Works Group

 

Cory Storkamp, Recent Global Leader, Microsoft Inside Sales Customer Success

 

Register:

This AA-ISP-hosted webinar is complimentary and open to all. Session will be conducted via Zoom.  Can't join live?  No problem, register anyway to receive the playback information!

During the scheduled presentation, if you are experiencing any trouble connecting or accessing the session, please Click here to contact Zoom Support or visit https://support.zoom.us and a technician will be available to assist you momentarily.

Feel free to contact us with any questions at memberservices@aa-isp.org or call 1-800-604-7085 ext 130.

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