Each attendee pass includes full access to all Leadership Summit sessions starting at 1:00 PM on Tuesday,
April 16th and concludes with breakouts at Noon on Thursday, April 18th. Your pass includes access to all
Large-Group General Sessions, Small-Group Breakouts and networking activities including the Happy Hour in
the Expo on Tuesday, Breakfast Roundtables on Wednesday and Thursday morning, lunch on and the Awards Gala
One thing we hear time and again is how coming to the Leadership Summit is like a family reunion.
The community has been growing and evolving for 11 years and the relationships made can last a
lifetime! Take time to learn from your peers in a variety of sessions and networking opportunities.
Prior to the event, all attendees can schedule meetings with Service & Technology providers using
the AA-ISP website and the event app. Feel free to stop by any of the Expo booths to schedule
real-time with an exhibitor as well.
Large-Group General Sessions
This year’s agenda features 20-minute large-group presentations plus Idea Exchange panels. These
will take place in the Ballroom on Tuesday afternoon and Wednesday morning.
Idea Exchange Panels
You will find these Idea Exchange sessions in both the large- and small-group learning agendas.
Usually, a moderator or host will guide panelists through a topic while fielding questions from the
audience for maximum interaction and value.
Interactive Small-Group Breakouts
On Wednesday afternoon and all day on Thursday, attendees will have the opportunity to fully
personalize their agenda with 50+ breakouts to choose from. Be sure to check the agenda and event
app to build your learning path. No pre-registration is required.
Content Concierge Service Desk
So, you may be thinking “so which breakout session should I go to?” …we can help you! New to this
year’s Summit is a “Content Concierge Desk” which is designed to help you personalize your Summit
experience. Our professional staff are familiar with all the speakers and topics. We can assist you
in selecting the sessions which will best meet your own personal development needs and
Optional Hands-On Pre-Event Workshops
If you and your team are looking for additional learning opportunities, the pre-event workshops
might be a great start! These two-and-a-half-hour sessions are led by facilitators on two separate
topics: Leadership Development and Selling Skills. Pre-event workshops are available to
Full Summit Experience pass holders.
Chapter Leadership Meeting
Prior to the Leadership Summit 2019 Kickoff, all Chapter Officers and Presidents are encouraged to
join us for a Chapter Meeting and lunch. Contact Member Services
for more information or to volunteer to lead this meeting.
Breakfasts, Lunches, Happy Hour
Each pass includes access to the Expo for breakfast and lunch on Wednesday and Thursday, as well as
the Happy Hour in the Expo on Tuesday at 5:30 PM. Refreshments are available throughout the event in
the designated area.
Service & Technology Expo
Next to the General Session Ballroom you will find a large Service & Technology Expo. This will be
open during set hours from 12:00 PM Tuesday – 1:00 PM Thursday.
to learn more about the services and technologies featured.
If you would like to showcase your service or technology, please
click here for more information.
Awards Gala & Party
All attendees are encouraged to join us for the Awards Gala & Party on Wednesday, April 17th. A
short awards ceremony will honor the winners of the 2019 Inside Sales Awards before a dinner,
networking, and live band ending the night. More details to come.