What is the CSDR®?

The AA-ISP and its Accreditation Board establish and maintain a set of requirements, standards, skills, competencies, and final exam testing components that must be met for CSDR® Certification eligibility.

The final exam itself is administered via a proctored, 3rd party testing organization, which assesses if an individual is capable of performing the tasks required to be successful as a Sales Development Representative (SDR).

The rigorous CSDR® certification process sets a high bar that students can be measured by, educators can teach to, and hiring companies find value in.

Why certify with CSDR®?

As part of the final exam, students must demonstrate the critical skills and competencies required to be an effective Sales Development Rep.

Some of these areas include how to properly conduct:

  • Call Introductions
  • Use of Relevant Information and Pre-Call Research
  • Discovery Process, Needs Analysis, etc.
  • Value and Benefits
  • Active Listening
  • Objection Handling
  • Communication Skills
  • Soft Skills

Testing has been created and proctored to establish:

  • Reliable Testing Measures
  • Industry Standard Procedures
  • Conflict of Interest Management
  • Impartiality
  • Objectivity of Certification Activities

Questions about the CSDR® Certification?

Apply for the CSDR® Certification

How to prepare for the CSDR®?

Prior to sitting for the assessment, each student is provided preparatory information via email including:

  • Sales Scenario
  • Industry Standard Procedures
  • Exam Example: Audio & Transcript Provided
  • Exam Scorecard
  • Assessment Scheduling Link

Candidates who do not pass the final exam may schedule a second exam after a 2-week "waiting period."

This allows time to review the coursework and focus on the areas which were identified as needing attention from the original exam scorecard.

What are the requirements to take the CSDR®?

To maintain a high bar for industry standards around SDR skills and competencies, the AA-ISP requires certain education and/or experience before applying for this Assessment and Certification.

Students must have completed and be able to show ONE of the following:

1. AA-ISP’s CSDR® Course Completion - View Course Details Here

OR

2. Minimum of 32 hours of SDR or Inside Sales specific third-party online or instructor led training. (This may include college “sales” programs)

OR

3. 6 months or more employment experience in an SDR or equivalent role

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